Employee Experience Lead – Internal Events

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership of the strategy for employee programs, initiatives, recognition, and events that align with HighLevel’s culture, values, and business objectives.

• Create culture-defining programs that enhance connection, recognition, belonging, and pride within a remote and distributed workforce.

• Manage the annual employee experience calendar, which includes recognition moments, campaigns, events, and cultural activations.

• Develop innovative methods to boost employee participation and foster community engagement.

• Monitor program participation and feedback, linking initiatives to wider engagement outcomes.

• Spearhead the end-to-end strategy and execution for Leadership Kickoff, HighLevel’s Global Retreat with 1,700–2,000 participants, and other key internal events.

• Ensure that events embody HighLevel’s culture, brand, and values through programming, environment, communications, content, and meticulous attention to detail.

• Design the complete journey for employee attendees, from announcement and travel to onsite participation and post-event follow-up.

• Oversee event agencies and partners across various services, including venues, production, A/V, travel, hotels, transportation, catering, and more.

• Develop event plans, manage budgets and risks, set readiness checkpoints, and lead onsite execution and escalations.

• Write communications for events, recognition, employee programs, campaigns, and cultural initiatives.

• Collaborate with the Chief of Staff on company-wide messaging, executive communications, and channel strategies.

• Capture and share employee stories and outcomes that illustrate HighLevel’s culture.

• Utilize internal and external social media to promote employee experiences, recognition, events, and culture.

• Create memorable moments and activate the voices of employees and leaders.

• Incorporate current trends in engagement, events, social media, and community-building into programs.

• Develop SOPs, run-of-show documents, vendor briefs, and reusable program frameworks.

• Leverage feedback, participation metrics, costs, and operational data to enhance programs, vendors, and events.

• Implement AI and automation in planning, communications, attendee support, reporting, and routine workflows.

⛳️ Requirements

• A minimum of 8 years of relevant experience in employee engagement and culture programs, internal events, program management, or a related area.

• Progressive experience, preferably in a high-growth or global organization.

• Demonstrated ability to lead complex, multi-day corporate events through agency and vendor partnerships.

• Experience in designing employee experience and engagement programs that enhance connection, recognition, belonging, participation, and pride among employees.

• Strong writing and storytelling capabilities for effective employee and event communications.

• Familiarity with social media and community-building strategies.

• Excellent program management skills encompassing workstreams, timelines, dependencies, budgets, risks, and stakeholders.

• Proficient in selecting, briefing, managing, and holding vendors and agencies accountable.

• Strong creative judgment for creating engaging, memorable, on-brand, practical, and scalable experiences.

• Ability to design programs for diverse countries, cultures, time zones, accessibility needs, and employee demographics.

• Capability to collaborate with Internal Communications, Marketing, Finance, Legal, People Operations, and business leadership without formal authority.

• Competence in establishing structure, improving processes, and developing repeatable programs and playbooks.

• Customer-focused with a keen eye for details affecting employee experiences.

• Comfort with ambiguity and ability to guide incomplete ideas toward defined outcomes.

• Availability to align with US Eastern hours as required.

• Willingness to travel internationally for key internal events.

🏝️ Benefits

• Global, remote-first working environment.

• Opportunities for international travel for flagship internal events.

• Chance to work on high-visibility employee experience, recognition, culture, and global internal events programs.

• Collaboration with global teams and leaders across the organization.