Employee Benefits Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete delivery of employee benefits programs for Happl's US clientele, encompassing open enrollment, onboarding of new hires, modifications to plans, and renewals.

• Serve as the primary contact for US clients regarding benefits inquiries, escalations, and issues with carriers or vendors.

• Collaborate with insurance carriers, broker partners, and other vendors to address concerns and ensure the smooth operation of plans.

• Manage compliance and administrative tasks, which include supporting ACA reporting, COBRA administration, ERISA disclosures, issuance of ID cards, plan documentation, and adherence to state-specific regulations.

• Identify compliance risks proactively and collaborate with customers and internal teams for resolution.

• Maintain up-to-date internal US compliance playbooks and processes in accordance with changing regulations.

• Work with the Product and Engineering teams as the subject-matter expert on US employee benefits, translating market, carrier, and regulatory insights into product specifications.

• Assist in defining the roadmap for US-specific features and prioritize enhancements to products.

• Advocate for the needs of the US market in internal planning and relay Happl's product roadmap to US customers and prospects.

• Aid in sales discussions and facilitate deal closures for new US clients.

• Provide customer success support for US accounts as necessary.

⛳️ Requirements

• Solid understanding of US employee benefits, including various plan types, carriers, enrollment cycles, ACA, ERISA, COBRA, and pertinent state regulations.

• Ability to seamlessly shift between strategic discussions and detailed, manual administrative tasks.

• Excellent written and verbal communication skills.

• Self-motivated, remote-first work approach.

• Sufficient overlap with Eastern time to assist US customers and collaborate with the broader Happl team.

• Previous experience as a licensed benefits broker or within a brokerage is appreciated but not mandatory.

• Experience in an insurtech, benefits platform, or PEO/HRIS organization is advantageous.

• Technical aptitude; comfortable working with spreadsheets and familiar with software development processes.

• Capacity to write clear product specifications without needing to code.

🏝️ Benefits

• Health, dental, and vision insurance coverage.

• Wellbeing budget.

• Learning and development allowance.

• Work-from-home setup allowance.

• 401(k) plan available from day one.

• Fully remote work with flexible hours.