Emergency Call Handling Project Manager

This is a fully remote position, open to applicants in Maine, +4 more states.

📋 Description

• Successfully implement, transition, and hand over emergency call handling projects to Support.

• Develop, oversee, and execute comprehensive project plans utilizing automated project management tools, processes, and procedures.

• Evaluate project performance against established goals and comprehend the business implications.

• Act as the primary liaison for customers, subcontractors, and internal team members.

• Maintain ongoing communication with customers and channel partners, providing regular updates on project status.

• Organize and facilitate meetings with both internal and external customers to achieve project objectives, milestones, and deadlines.

• Initiate, create, and sustain project schedules.

• Lead status review meetings to monitor progress against established plans.

• Initiate, create, and manage project budgets and financial targets.

• Analyze project expenses and conduct cost status reviews with team members and management.

• Perform in-depth analyses of program data and recommend solutions to clients.

• Identify and address project risks, notify management of issues, and develop action plans for resolution.

• Travel approximately 25–50% throughout the Northeast region to support project sites, attend client meetings, and engage in company events.

⛳️ Requirements

• High School diploma, Technical Certificate, Associate's, or Bachelor's degree in Business, Communication, IT, Leadership, or Technology is required.

• A minimum of 3 years of experience in Project Management and Emergency Call handling is required.

• Must have legal authorization to work indefinitely in the U.S.

• Employer work permit sponsorship is not available.

• Must effectively lead and drive assigned projects.

• Experience with Public Safety communications systems is required.

• Proficient in creating project documents and utilizing a cloud-based document management system such as Google Workspace.

• PMP and/or CAPM certification is preferred but not mandatory.

• Familiarity with local public safety entities, including police, fire, and emergency medical services, is advantageous.

• Self-motivated team player capable of working effectively with general guidance.

• Exceptional interpersonal, presentation, negotiation, and communication skills.

• Ability to collaborate effectively with regional and territorial management.

• Capability to communicate effectively with peers and senior stakeholders.

• Must be willing to travel 25–50% throughout the Northeast region.

🏝️ Benefits

• Incentive Bonus Plans.

• Medical, Dental, and Vision benefits.

• 401K with Company Match.

• 10 Paid Holidays.

• Generous Paid Time Off Packages.

• Employee Stock Purchase Plan.

• Paid Parental & Family Leave.

• Reasonable accommodations and an inclusive, accessible recruiting experience.