EMEA Partner Manager

This is a fully remote position, open to applicants in Europe.

📋 Description

• Identify, assess, and onboard strategic collaborators in AI, CCaaS, GSIs, and consultancy sectors.

• Negotiate partnership agreements and manage the legal onboarding documentation.

• Create and implement partner onboarding procedures, which include business planning, enablement, training, and operational readiness.

• Act as the main point of contact for newly onboarded partners during the initial engagement phase.

• Integrate partners into sales, marketing, technical, and operational initiatives.

• Establish and nurture executive and operational relationships with partner organizations.

• Formulate joint business plans and go-to-market strategies.

• Monitor partner performance, engagement levels, and success metrics.

• Enhance partner influence, revenue contributions, and market presence.

• Lead contract negotiations involving legal, finance, and executive stakeholders.

• Oversee partnership agreements, commercial terms, compliance obligations, and renewals.

• Collaborate with Sales, Marketing, Product, Customer Success, and Professional Services teams.

• Coordinate partner enablement initiatives and resource allocation.

• Advocate for partner needs and strategic goals within the organization.

• Track industry trends related to CX, AI, CCaaS, Service Providers, and System Integrators.

• Identify new partnership opportunities.

• Represent Cyara at industry events, partner meetings, and conferences.

⛳️ Requirements

• Bachelor's degree in Business, Marketing, Communications, Technology, or a related field.

• Over 8 years of experience in partner management, business development, channel sales, alliances, or strategic partnerships.

• Must be located in EMEA.

• Experience in working with partnerships is essential.

• Proven track record in onboarding and managing partnerships within the Customer Experience (CX) sector.

• Familiarity with AI, CCaaS, Service Provider, and Global System Integrator (GSI) partnerships.

• Strong expertise in partner contracts, commercial negotiations, and agreement oversight.

• Demonstrated success in building and scaling partner programs.

• Excellent relationship management and executive communication skills.

• Strong project management and organizational skills.

• Ability to influence stakeholders across various functions and organizational levels.

• Preferred: experience in cloud communications, contact centers, customer experience, or SaaS environments.

• Preferred: understanding of partner ecosystems involving AI platforms, cloud providers, and CX technologies.

• Preferred: experience in developing joint go-to-market strategies and partner enablement programs.

• Preferred: familiarity with channel management and partner relationship management tools.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Flexible working arrangements.

• Recognition programs for outstanding performance.

• Focus on employee well-being.

• Inclusive and equal-opportunity work environment.

• Opportunities for continuous learning and professional growth.

• Global collaboration opportunities.