Account Manager, Restaurant SaaS – AI

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a specified group of accounts and act as the primary point of contact throughout the client journey.

• Establish and nurture strong client relationships through consistent communication and proactive assistance.

• Acquire in-depth knowledge of Yelp’s solutions, educate clients, share best practices, and propose customized products.

• Spearhead the onboarding process for new clients to promote early adoption and ensure long-term success.

• Collect client feedback and relay insights to internal teams.

• Evaluate client data, generate tailored reports, and convey essential metrics and insights.

• Collaborate with Product, Sales, and Support teams to address client needs and drive enhancements.

• Recognize and pursue upsell opportunities based on client objectives and usage patterns.

• Assist with account initiatives and be open to limited travel as required.

• Welcome feedback and adjust in a dynamic environment.

⛳️ Requirements

• A minimum of 3 years experience in account management, customer success, or client services.

• Demonstrated ability to oversee a portfolio of accounts throughout their entire lifecycle.

• Excellent verbal and written communication skills with a proven ability to follow through.

• Capability to analyze data, develop reports, and communicate actionable insights to stakeholders.

• Solid track record of cross-functional collaboration with Product, Sales, and Support teams.

• Experience in managing customer accounts, preferably in SaaS, technology, or digital solutions.

• Willingness to travel occasionally.

• Availability of a personal high-speed hardline internet connection at the workspace; satellite internet and mobile hotspots are not acceptable.

🏝️ Benefits

• Comprehensive medical, vision, and dental coverage starting on the first day.

• Access to mental health support and services through Modern Health.

• 15 days of paid time off (PTO), increasing with over 2 years of service.

• 7 paid wellness days.

• 12 paid holidays plus one floating holiday.

• Up to 14 weeks of parental leave.

• Monthly wellness subsidy.

• Flexible spending account.

• 401(k) retirement savings plan.

• Employee stock purchase plan.

• Reimbursement for professional development.

• Work from home reimbursement.