Email Security Architecture Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Build, mentor, and lead a team of Email Security Architects.

• Establish operational processes, performance standards, and best practices across the team.

• Develop onboarding, enablement, and career development programs.

• Manage team capacity, escalations, and customer coverage models.

• Drive operational metrics related to customer adoption, time-to-value, remediation outcomes, and customer satisfaction.

• Foster a high-performance culture centered on customer outcomes, operational excellence, and continuous improvement.

• Act as an executive escalation point for strategic customers.

• Guide customers through Email Security deployments and operationalization.

• Assist customers in strengthening their defenses against phishing, business email compromise (BEC), impersonation, account takeover, and other social engineering threats.

• Lead security reviews, threat discussions, and executive-level presentations for customers.

• Collaborate with customer security, messaging, and IT teams to integrate Doppel into existing workflows.

• Function as a trusted advisor to security leaders tasked with safeguarding their organizations from evolving email-borne threats.

• Oversee investigations into phishing campaigns, impersonation attacks, malicious infrastructure, and emerging threat activities.

• Help define operational playbooks for investigation, remediation, and disruption.

• Partner with internal enforcement and takedown teams to link inbox threats with broader attacker infrastructure and disruption opportunities.

• Propel continuous improvement of detection, investigation, and response workflows.

• Assist in operationalizing the connection between inbox threats and Doppel's broader threat intelligence and disruption capabilities.

• Serve as the primary voice of customers and frontline operations for the Email Security product team.

• Identify detection gaps, workflow friction, automation opportunities, and platform enhancements.

• Collaborate closely with Product Management and Engineering to influence roadmap priorities.

• Help define scalable operational models that utilize automation and agentic workflows.

• Participate in new product launches, enablement initiatives, and customer-facing feature rollouts.

• Translate customer feedback and operational insights into actionable product recommendations.

• Support sales and go-to-market teams during strategic evaluations, proof-of-value engagements, and customer expansions.

• Aid in developing technical positioning, customer success stories, and operational best practices.

• Contribute to the evolution of Doppel's Email Security offering as the business scales.

• Collaborate across Sales, Customer Success, Product, and Engineering to ensure successful customer outcomes and long-term growth.

⛳️ Requirements

• Experience with email security platforms such as Proofpoint, Abnormal, Material Security, Mimecast, Microsoft Defender for Office 365, or similar technologies.

• Background in security operations, threat intelligence, digital risk protection, or incident response environments.

• Familiarity with automated remediation, enforcement workflows, and security automation platforms.

• Experience in fast-paced startup or high-growth technology environments.

• Proven track record supporting enterprise and Fortune 1000 customers.

• Experience in building customer-facing security programs or technical services organizations.

🏝️ Benefits

• Offers Equity