Electrical Hazard Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a substantial volume of calls, texts, and emails from homeowners whose Ting monitoring system has detected an electrical fire risk.

• Evaluate electrical monitoring data, recognize patterns, and investigate electrical dangers using established protocols and technical tools.

• Utilize critical thinking and problem-solving abilities to assess findings and decide on suitable next steps.

• Communicate directly with customers to collect information, guide them through troubleshooting processes, and clarify technical insights.

• Analyze graphical data, identify signals of electrical hazards, and detect unusual patterns or changes that may indicate potential electrical problems.

• Conduct initial troubleshooting and support engineers with intricate electrical investigations.

• Collect additional information and perform follow-up calls to advance investigations toward resolution.

• Keep precise records of customer interactions, troubleshooting actions, and findings.

• Collaborate with engineers, team leaders, and technicians to examine potential electrical risks and assist in problem-solving efforts.

• Engage in continuous technical training and contribute to enhancing procedures, documentation, and team productivity.

⛳️ Requirements

• Exceptional communication and interpersonal abilities; capable of conveying technical information clearly and professionally via phone, text, and email.

• Strong analytical and problem-solving capabilities.

• Proficient in interpreting information, recognizing patterns, and adhering to structured troubleshooting methodologies.

• Outstanding organizational skills and meticulous attention to detail.

• Ability to handle a significant volume of customer interactions while ensuring accurate documentation is maintained.

• Self-driven and adaptable.

• Comfortable working both independently and as part of a team in a dynamic remote setting.

• Eagerness to learn new technical concepts and systems.

• Flexibility to accommodate rotating schedules, including nights, weekends, and holidays.

• Prior experience in customer service, technical support, or electrical troubleshooting is advantageous but not mandatory.

• No formal degree or specific technical background is necessary.

🏝️ Benefits

• Equity

• Health insurance

• Dental insurance

• Vision insurance

• 401(k) with match

• Remote work

• Flexible rotating schedules

• Occasional in-person training and team meetings