EHR Go Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate and sustain relationships with faculty and account representatives by addressing their needs, responding to inquiries, resolving concerns, and suggesting product solutions.

• Acquire in-depth account knowledge to ensure renewals and pinpoint additional growth prospects.

• Coordinate urgent troubleshooting efforts and consult with the EHR Go team as necessary.

• Oversee an average portfolio of around 200 accounts with sales cycles ranging from one to six months.

• Implement a structured monthly communication plan for the assigned accounts.

• Conduct research on customers to uncover engagement and growth possibilities.

• Prepare invoices for new customer acquisitions and renewals.

• Monitor customer activities, revenue potentials, and prospects using Salesforce.

• Carry out EHR Go product demonstrations.

• Collaborate with marketing, Account Managers, implementation and support teams, and senior management on collateral, best practices, acquisition strategies, and larger-account approaches.

⛳️ Requirements

• A Bachelor's degree is required.

• Experience in sales within the higher education sector is necessary.

• Proficiency in Salesforce, web applications, Google Suite, and Microsoft Workspace is essential.

• Excellent relationship-building and active-listening skills are required.

• A warm, genuine, and confident communication style is crucial.

• Ability to stay calm and solution-focused during urgent customer situations is necessary.

• High attention to detail and the capability to maintain precise customer interaction records are essential.

• Patience and perseverance in addressing customer needs and complex issues are important.

• A customer-centric mindset for account strategy and decision-making is required.

• Experience with Elsevier, McGraw Hill, Wolters Kluwer, Cengage, Pearson, F.A. Davis, ATI Testing, or Laerdal is highly preferred.

• Completion of a role-specific assessment is mandatory as the first step in the hiring process.

• Successful completion of relevant pre-employment screenings, including possible employment, education, and criminal background verification where allowed by law, is required.

• Federal employment eligibility verification through Form I-9 must be completed.

• Candidates are expected to be on camera during remote meetings unless there are extenuating circumstances.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Flexible spending.

• Generous paid time off.

• Sponsored volunteer opportunities.

• 401K with a company match.

• Free access to all of our online programs.

• Remote work arrangement.

• On-camera meetings while working remotely.