EHR Go Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture relationships with faculty and account contacts by understanding their needs, addressing inquiries, resolving issues, and suggesting product solutions.

• Enhance account knowledge to secure renewals and identify additional growth opportunities within accounts.

• Coordinate urgent troubleshooting efforts and consult with the EHR Go team when necessary.

• Manage a portfolio of around 200 accounts with sales cycles ranging from one to six months.

• Implement a consistent monthly communication plan for assigned accounts.

• Conduct research on customers to identify engagement and growth opportunities.

• Prepare invoices for the acquisition of new customers and for account renewals.

• Monitor customer activities, revenue opportunities, and prospects using Salesforce.

• Deliver demonstrations of EHR Go products.

• Collaborate with marketing, Account Managers, implementation and support teams, and senior management on materials, best practices, acquisition strategies, and broader account initiatives.

⛳️ Requirements

• A bachelor's degree is mandatory.

• Prior experience in higher education sales is required.

• Proficiency in Salesforce, web applications, Google Suite, and Microsoft Workspace is essential.

• Excellent relationship-building and active listening abilities.

• A warm, genuine, and confident communication style.

• Capability to stay composed and solution-focused when addressing urgent customer issues.

• High attention to detail and the ability to maintain accurate and meticulous records of customer interactions.

• Patience and perseverance when navigating customer needs and intricate issues.

• A customer-centric mindset for account strategy and decision-making.

• Experience with Elsevier, McGraw Hill, Wolters Kluwer, Cengage, Pearson, F.A. Davis, ATI Testing, or Laerdal is strongly preferred.

• Successful completion of relevant pre-employment screening requirements.

• Completion of federal employment eligibility verification via Form I-9.

• Willingness to operate in a remote, on-camera environment and to appear on camera during meetings unless extenuating circumstances arise.

• Completion of a role-specific assessment as the initial step in the hiring process.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Flexible spending options.

• Generous paid time off.

• Sponsored volunteer opportunities.

• 401K plan with a company match.

• Complimentary access to all of our online programs.

• Remote work environment.

• On-camera meetings required during remote work.