Education Program Manager – Patient Financial Access, RCM Informaticist

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and design extensive, role-specific training initiatives for patient access and revenue cycle teams.

• Construct curriculum, educational materials, simulations, job aids, and competency assessment tools that are in sync with front-end revenue cycle workflows.

• Convert scheduling, registration, referral, authorization, and financial clearance processes into organized training content.

• Verify training resources against the Epic system configuration (Cadence, Prelude, eMPA, and associated modules) and operational workflows.

• Ensure consistency among clinical, operational, and revenue cycle processes where workflows converge.

• Collaborate with leaders in patient access, revenue cycle teams, finance, and Epic/IS analysts to document, evaluate, and enhance workflows.

• Act as a bridge between operational users and Epic/IT teams to guarantee precise system representation of workflows.

• Design and implement structured, role-specific training programs for scheduling, referral intake, registration, prior authorization, and financial counseling teams.

• Utilize various learning modalities including Epic system workflow training, policy and procedure education, and tool and system utilization training.

⛳️ Requirements

• Bachelor’s degree in Healthcare Administration, Business, Education, Health Informatics, or a related field (or equivalent experience).

• Background in instructional design, healthcare training, or revenue cycle education.

• Familiarity with patient access, scheduling, registration, or front-end revenue cycle operations.

• Experience in healthcare informatics, workflow optimization, or EHR implementation settings.

• Solid understanding of revenue cycle workflows and patient access procedures.

• Capability to translate intricate operational workflows into training materials and system-aligned processes.

• Experience in supporting healthcare implementations, go-lives, or large-scale operational changes.

• Monthly travel may be necessary, approximately 25% of the time.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunity to work in a collaborative and innovative environment.

• Professional development opportunities to advance your career.

• Flexible work arrangements to promote work-life balance.