EDI Coordinator

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee the complete EDI onboarding process for new customers and suppliers, which includes gathering requirements, assessing transaction volumes, setting timing expectations, conducting testing, and ensuring production readiness.

• Convert business requirements into precise scope and technical requests for the EDI provider and other technical teams.

• Manage user acceptance testing and confirm transactions are validated prior to production deployment.

• Relay timelines, risks, obstacles, and status updates among partners, internal teams, and vendors.

• Submit, prioritize, monitor, and follow up on requests, incidents, enhancements, and implementations from vendors and partners.

• Hold the EDI provider accountable for adherence to timelines and service levels; escalate missed commitments, recurring issues, SLA violations, or delays that impact business operations.

• Identify persistent issues and collaborate with the EDI provider and internal teams to develop sustainable solutions.

• Supervise daily EDI transaction processing and identify any failed, rejected, delayed, or incomplete transactions.

• Coordinate the investigation and resolution of EDI issues involving customers, suppliers, internal systems, and the EDI provider.

• Inform stakeholders about business-impacting issues and updates on resolutions.

• Act as the primary contact for customers and suppliers regarding EDI implementations, operational challenges, and transaction inquiries.

• Maintain records of partner requirements, implementation statuses, contacts, transaction types, and documentation.

• Collaborate with Finance, Supply Chain, Customer Service, Sales, IT, and other departments on business requirements and transaction workflows.

• Facilitate changes related to ERP, order management, warehousing, shipping, invoicing, and other interconnected systems.

• Engage in business systems and integration projects that involve EDI.

• Create and keep up-to-date EDI process documentation, requirements, implementation records, SOPs, troubleshooting processes, and support documentation.

• Maintain a record of active trading partners, transaction types, volumes, implementation dates, incidents, failures, implementations, and vendor requests.

• Observe trends and recurring issues, recommending improvements in processes, monitoring, support, documentation, and vendor management.

• Provide leadership reports on implementations, SLA performance, incidents, vendor accountability, reliability, efficiency, and operational risks.

⛳️ Requirements

• 1-2 years of professional experience in EDI, business systems, ERP/order management, supply chain technology, B2B integration, business operations, or a related field.

• Knowledge of EDI concepts, business-to-business transaction flows, and the movement of EDI data within enterprise systems.

• Proficient in coordinating technology implementations, system changes, integrations, or onboarding trading partners.

• Experience working with third-party technology vendors, managed service providers, or outsourced technical resources.

• Strong analytical and troubleshooting abilities; capable of systematically investigating issues and coordinating solutions across various teams.

• Familiarity with enterprise systems such as ERP, order management, warehouse management, or supply chain software, and understanding how business data flows through them.

• Excellent project coordination, organizational, written and verbal communication, documentation, record-keeping, and process management skills.

• Experience collaborating with a managed EDI service provider or ASP platform.

• Knowledge of EDI transactions including purchase orders (850), purchase order acknowledgments (855), advance ship notices (856), invoices (810), and functional acknowledgments (997/999).

• Familiarity with EDI communication methods such as AS2, SFTP, HTTPS, or APIs, and transaction standards including X12 and EDIFACT.

• Background in manufacturing, distribution, retail, or supply chain environments.

• Experience in process improvement, workflow automation, business systems projects, project management tools, ticketing systems, or collaboration platforms.

• No VISA sponsorships are available for this position.

🏝️ Benefits

• Equal Opportunity Employer.

• Reasonable accommodation during the application process.