EDI Coordinator

This is a fully remote position, open to applicants in Philippines, +1 more country.

📋 Description

• Oversee and monitor purchase orders received via EDI.

• Resolve EDI and purchase order-related issues.

• Address incorrect pricing, failed transactions, and other processing challenges.

• Collaborate directly with SPS Commerce to address EDI problems.

• Aid in establishing EDI connections for new retail clients.

• Ensure successful order flow between customers and internal systems.

• Maintain precise records of EDI activities and purchase orders.

• Prepare and refresh customer coffee reports.

• Handle extensive datasets and spreadsheets to guarantee reporting accuracy.

• Identify opportunities for enhancing and automating reporting processes.

• Collaborate closely with internal operations, finance, and customer support teams.

• Communicate effectively via email, phone, and Microsoft Teams.

• Take responsibility for issues and see them through to resolution.

⛳️ Requirements

• Previous experience with EDI systems is essential.

• Proven experience in processing and troubleshooting purchase orders.

• Familiarity with SPS Commerce or similar EDI service providers.

• Proficient in Excel.

• Experience working with detailed reports and large datasets.

• Strong attention to detail and a commitment to accuracy.

• Excellent problem-solving and troubleshooting abilities.

• Capability to work independently and assume ownership of tasks.

• Strong written and verbal English communication skills.

• Comfortable engaging with internal teams and external service providers.

• Experience with Sage is highly desirable.

• Familiarity with AI tools such as ChatGPT or Claude is a plus.

🏝️ Benefits

• Part-time position with the potential to transition to full-time.

• Working hours are aligned with US business hours.