Edge Operations Engineer

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Diagnose issues with server and network hardware, including fibre optic cables, optics, and various hardware components.

• Oversee the life cycle of circuit move, add, change, and disconnection orders (MACDs).

• Execute tasks personally or manage local vendor technicians for server, circuit, and maintenance troubleshooting.

• Ensure the physical layer installation of server and network cabling aligns with cabling matrices.

• Conduct troubleshooting and fault analysis for physical servers and circuits.

• Offer continuous support for the production environment and collaborate with vendors, system owners, and other operational teams to address any issues.

• Responsible for coordinating and tracking requests/orders and providing weekly status reports.

• Participate in On-Call Rotation for Ad-Hoc troubleshooting among internal teams and external providers.

⛳️ Requirements

• At least 2 years of experience in a data centre or corporate/enterprise IT infrastructure, adhering to IT best practices (ITIL), and managing equipment lifecycle processes.

• Diploma or Bachelor’s Degree in IT, or a related field.

• Proficient in executing detailed Method of Procedures (MOPs), technical instructions, and adhering to documentation.

• Familiarity with relevant technologies, including fibre optics and various network interface types: form factors and protocols.

• Strong troubleshooting abilities, encompassing technical, logistical, process-oriented skills, and more.

• Experience in planning and coordinating efforts with field operation technicians, engineers, contractors, and vendors, particularly with Telecom ISP and Colocation Providers.

🏝️ Benefits

• Equal opportunity employer.

• Flexible work arrangements.