Ecommerce Operations Assistant

This is a fully remote position, open to applicants in Philippines, +3 more countries.

📋 Description

• Monitor the health of Amazon listings across our catalog, identifying and flagging issues as they arise — such as Buy Box losses, suppressed listings, content violations, and low inventory alerts. Provide support for listing updates when necessary, including titles, bullet points, descriptions, and images. Assist the team with keyword research and backend search terms.

• Respond to Amazon customer inquiries within 24 hours, managing the customer email inbox at support@augo. Oversee Amazon Q&A responses and escalate complex issues to the appropriate department head. Track recurring issues to facilitate upstream resolutions.

• Assist with our Shopify store by managing product information, imagery, promotions, and updates. Provide support for TikTok Shop backend maintenance and ensure consistency across all platforms through coordinated updates.

• Maintain accurate pricing across Amazon (including US and international marketplaces), Shopify, TikTok Shop, and any new channels we may introduce. Update pricing sheets in Google Sheets and implement coordinated pricing changes as directed by the team.

• Conduct basic image editing using Canva or Photoshop, preparing listing images according to specifications for various platforms. Support the creation of A+ content and promotional graphics as required.

• Perform basic supplier research on Alibaba and 1688, developing vendor comparison spreadsheets and coordinating sample tracking. Focus on building the data necessary for department heads to negotiate deals rather than negotiating directly.

• Support data entry into internal systems, compile weekly reports across platforms, and conduct ad-hoc analysis for department heads as needed.

⛳️ Requirements

• Minimum of 1 year of direct experience with Amazon Seller Central — this is non-negotiable.

• Experience in monitoring or managing e-commerce listings.

• Background in customer service is preferred.

• Ability to manage tasks from multiple stakeholders effectively.

• Near-native written English proficiency (self-rating of 9+/10).

• Proficiency in Amazon Seller Central.

• Strong written communication skills in customer service.

• Proficiency in Google Workspace (Sheets, Docs, Drive).

• Basic knowledge of Canva or Photoshop.

• Detail-oriented and organized, with a comfort level for multitasking.

• Reliable overlap with US Eastern time zone (minimum of 3–4 hours per day).

• Nice to Have (Not Required): Familiarity with Shopify backend.

• Nice to Have (Not Required): Familiarity with TikTok Shop backend.

• Nice to Have (Not Required): Familiarity with Amazon PPC/advertising.

• Nice to Have (Not Required): Experience with tools such as Helium 10, Jungle Scout, DataDive, or similar.

• Nice to Have (Not Required): Sourcing experience with Alibaba / 1688.

• Nice to Have (Not Required): Experience in international marketplaces (Amazon EU, UK, CA, AU).

• Nice to Have (Not Required): Basic knowledge of spreadsheet formulas (VLOOKUP, INDEX/MATCH).

• Nice to Have (Not Required): Experience in designing A+ content.

🏝️ Benefits

• Gain cross-functional exposure: Unlike many VA roles that confine you to one area, this position allows you to engage with every aspect of the operation — including Amazon, Shopify, TikTok Shop, customer service, pricing, sourcing, and cross-country work. You'll learn how an entire e-commerce brand operates from the inside.

• Enjoy a direct line to the team: Work closely with the founder and multiple department heads without the delays of corporate red tape, committee approvals, or waiting weeks for direction. You'll receive real feedback, answers, and opportunities for ownership.

• Join a brand with proven traction: With thousands of 5-star reviews on Amazon, we are not a startup trying to find our market fit — we are a successful brand expanding into new channels, countries, and categories. Your contributions will build on genuine momentum.

• Make a real impact across departments: Your efforts will enhance customer satisfaction, maintain listing health, ensure pricing accuracy, and promote cross-platform consistency, ultimately influencing sourcing costs. You will see tangible outcomes from your work every week.

• Explore growth opportunities: Prove your capabilities in this role, and there will be room for advancement into specialized tracks (such as Amazon operations, customer experience, sourcing, or international expansion), team lead roles, or departmental support as AUGO continues to scale.

• Enjoy fully remote work: Work from wherever you feel most productive, as long as you have reliable internet, overlap with the US Eastern time zone, and the discipline to show up consistently.

• Join a mission-driven company: AUGO is dedicated to helping families and adventurers take life on the go. Your work will contribute to a brand that genuinely enhances people's lives, reflected in every 5-star review, returning customer, and feedback that states, "buying another one for my in-laws."