eCommerce Analyst II

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily engagement with clients and stakeholders for designated eCommerce programs, encompassing business and project meetings, documentation of decisions, ownership of action items, and communication regarding progress, risks, and escalations.

• Cultivate a deep understanding of client goals, operational requirements, constraints, and success metrics to prioritize tasks and provide informed recommendations.

• Convert client and business needs into actionable workplans, requirements, milestones, dependencies, and measurable outcomes; manage project trackers, decision logs, risk logs, procedures, and implementation documentation.

• Facilitate cross-functional initiatives in collaboration with Client Solutions, reporting and analytics, marketplace operations, technology, warehouse operations, finance, marketing, compliance, leadership, and external partners.

• Establish reporting priorities, business rules, key performance indicators (KPIs), and acceptance criteria alongside the Reporting & Analytics Specialist; review reports prior to client presentations.

• Analyze and convey performance metrics across sales, recovery, pricing, promotions, inventory, listing quality, fulfillment, returns, refunds, and overall marketplace account health.

• Identify key drivers, quantify potential opportunities, recommend strategic actions, and monitor outcomes.

• Manage pricing, promotional strategies, catalog management, inventory control, channel expansion, and customer experience initiatives across consumer marketplaces.

• Address issues related to listing defects, policy compliance risks, account health, brand protection, and operational exceptions.

• Assist in the design, testing, launch, and evaluation of tools, data flows, integrations, and process enhancements.

• Keep track of marketplace policies, fees, capabilities, and industry trends, translating these changes into program enhancements.

⛳️ Requirements

• A bachelor’s degree in business, analytics, supply chain, eCommerce, marketing, information systems, or a related field is preferred; equivalent relevant experience will be taken into account.

• Two to five years of applicable experience in eCommerce, client solutions, account management, business analysis, project management, marketplace operations, or a similar domain.

• Proven experience in presenting business performance metrics, recommendations, and project updates to clients or senior internal stakeholders.

• Familiarity with consumer marketplaces such as eBay, Amazon, Walmart, TikTok Shop, Poshmark, or similar channels is preferred.

• Experience with Rithum, previously known as ChannelAdvisor, Power BI, marketplace portals, or retail returns and recommerce programs is advantageous.

• Exceptional client-facing communication skills, including the ability to lead meetings, active listening, professional writing, and confidently presenting complex or sensitive business topics.

• Practical project management capabilities with a talent for structuring ambiguous tasks, managing multiple priorities, meeting deadlines, and ensuring accountability among teams.

• Strong analytical skills and business curiosity, with the ability to correlate data with operational causes, financial impacts, and proposed actions.

• Advanced proficiency in Microsoft Excel and working knowledge of Power BI or similar business intelligence tools.

• Familiarity with eCommerce operations, marketplace performance, pricing strategies, catalog and inventory management, returns, and customer experience metrics.

• Ability to comprehend APIs, data flows, and technical requirements sufficiently to collaborate effectively with analysts and developers; production coding is not necessary.

• Excellent organizational skills, attention to detail, sound judgment, and follow-through in a dynamic work environment.

• Working knowledge of SQL is preferred but not mandatory.

• Capability to work primarily in a remote, home-office setting and communicate effectively through video, phone, and electronic channels.

🏝️ Benefits

• Annual discretionary bonus

• Competitive wages

• Healthcare options (medical, dental, vision, prescription drugs, FSAs)

• 401(k) retirement plan

• Paid time off (PTO) and holidays

• Paid parental leave

• Life and disability insurance

• Employee Assistance Program (EAP)

• Opportunities for professional development and tuition assistance

• Remote, home-office environment