This is a fully remote position, open to applicants in United States.

📋 Description

• Offer guidance, support, consultation, and referrals to eligible employees and their dependents.

• Perform comprehensive clinical evaluations, including the identification of presenting issues, work-life challenges, and screening for risk and safety concerns.

• Create personalized care plans that address the unique clinical and sub-clinical needs of each participant.

• Facilitate referrals and assist participants in securing appointments for short-term EAP counseling.

• Provide mental health advocacy and navigation for participants who require higher levels of care.

• Assist with referrals to other employer-sponsored health management resources when suitable.

• Engage in active case management, including reviews of treatment plans.

• Conduct timely follow-ups to ensure effective connection to care, program satisfaction, and assess EAP service outcomes and impact.

• Keep accurate and complete records in accordance with HIPAA, ethical, and departmental guidelines.

• Deliver immediate telephonic and digital support along with personalized guidance and advocacy throughout participants' mental health care journeys.

⛳️ Requirements

• Master's Degree in a Mental Health Discipline (e.g., Social Work, Counseling, Marriage and Family Therapy).

• Relevant post-graduate clinical experience.

• Clinical licensure.

• Familiarity and comfort with technology to train and work remotely (e.g., Microsoft Office Suite, Contact Management Systems, Web-Based Software, Soft Phone).

• Strong reasoning abilities – capacity to collect data, establish facts, define problems, and draw valid conclusions.

• Ability to excel in a fast-paced, fully remote work environment.

• Prior experience in EAP and/or case management is a plus.

• Must reside in the continental United States or Hawaii.