E-commerce Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of all Shopify frameworks, including collections, tags, product logic, pages, catalog management, and app integrations.

• Ensure the ecosystem operates independently.

• Develop and uphold a structured e-commerce governance framework, which includes processes for Stage → Approve → Test → Deploy for all website launches.

• Minimize launch defects through disciplined release management and operational controls.

• Set clear priorities, oversee execution, conduct regular one-on-ones, and hold contributors accountable for their commitments and deadlines.

• Collaborate with Marketing, Supply Chain, Customer Care, and Performance teams to synchronize launches and site updates.

• Manage the complete operational execution of eCommerce launches, ensuring successful implementation and post-launch assessment.

• Define, track, and report on essential e-commerce operational metrics.

• Review existing eCommerce workflows, pinpoint inefficiencies, and implement enhancements.

• Assess new Shopify applications and integrations to improve checkout, upselling, or user experience.

• Utilize advanced AI platforms to optimize daily operational workflows.

⛳️ Requirements

• Over 5 years of experience in E-commerce Operations, preferably within DTC or rapidly growing consumer brands.

• At least 2 years of leadership experience (conducting reviews, coaching, discipline), ideally with global teams.

• Demonstrated recent proficiency in managing Shopify or Shopify Plus stores.

• Experience in project management.

• Knowledge of key eCommerce tools and systems, including Klaviyo (for email and customer communication), Loop or Recharge (for subscriptions), After-Sell (for upsells), and Looker / Triple Whale (for reporting).

• Proven experience using paid enterprise AI platforms (e.g., ChatGPT Plus, Claude Team, Gemini Advanced) to enhance workflows, improve documentation, and expedite decision-making in an eCommerce/DTC setting.

• Occasional travel may be necessary.

• Availability to work US time zones, irrespective of your geographic location.

• Access to a computer, a steady internet connection, and a distraction-free work environment.

🏝️ Benefits

• Healthcare, dental, and vision options are available.

• 10 annual paid U.S. observed holidays.

• 401K with a top-tier company match.

• Exclusive employee product discounts.