E-Commerce Customer Support, Sales Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Manage incoming customer calls and emails.

• Conduct outbound calls to customers as necessary.

• Address customer inquiries promptly and professionally.

• Resolve issues related to orders and customer concerns.

• Ensure accurate maintenance of customer records in the CRM.

• Collaborate closely with the UK team to deliver a seamless customer experience.

• Assist in addressing customer inquiries and uphold inbox service level agreements (SLAs).

• Contribute to ongoing enhancements of customer service procedures.

⛳️ Requirements

• Minimum of 2 years' experience in customer service, customer care, or contact center settings.

• Exceptional spoken and written English skills.

• Experience providing support to UK, Australian, or international clients.

• Confident telephone skills and a strong ability to engage with customers.

• Capability to juggle multiple priorities in a fast-paced setting.

• Keen attention to detail.

• A proactive, dependable, and positive attitude.

• Reliable high-speed internet connection and a professional home office environment.

• Experience in ecommerce, retail, or order fulfillment is highly advantageous.

• Familiarity with CRM systems is highly beneficial.

• Proven ability to manage a high volume of customer inquiries is highly desirable.

• Willingness to work occasional weekends on a rotating schedule is highly beneficial.

🏝️ Benefits

• Competitive salary commensurate with experience.

• Fully remote position.

• Long-term career prospects with a growing UK-based company.

• Supportive management team.

• Opportunities for professional growth as the company expands.