E-Commerce Coordinator – Animal Health

This is a fully remote position, open to applicants in Montana.

📋 Description

• Oversee orders that encounter errors in the interchange and investigate their causes.

• Rekey orders when necessary.

• Identify and resolve Web order issues by coordinating with clinics and/or sales staff.

• Process requests for establishing Web Access Profiles.

• Maintain profiles using the Website Admin Site and communicate when setups are complete.

• Research, maintain, and update product information, including descriptions, availability, compliance concerns, backorders, allocations, new products, and closeout items.

• Collaborate with Purchasing and Marketing to ensure a seamless online purchasing experience.

• Monitor MSDS and CVP sites and liaise with providers regarding manufacturer information and issues.

• Investigate products to accurately provide MSDS and Compendium information.

• Track product changes to guarantee accurate Web display.

• Update Product and Customer Sets to ensure visibility of location-specific and state-compliant products.

• Keep track of marketing and manufacturer communications related to clinic promotions.

• Develop and manage Customer and Product Sets for promotional activities.

• Offer customer service through phone, email, and fax.

• Train clinic and sales staff on website features.

• Address inquiries related to accounting, DEA questions, products, warehouse issues, telephone orders, OSR/ISR questions, freight, pharmacy, and other MWI services.

• Troubleshoot clinic issues and find solutions that satisfy both clinics and sales staff.

⛳️ Requirements

• Flexible availability between 9am–6pm EST.

• High School Diploma/GED or equivalent experience is mandatory.

• A minimum of 2 years’ experience in customer service, customer support, order management, customer operations, sales support, or a related field.

• HDI Customer Service Representative (HDI-CSR), CCPC Global Certified Client Service Specialist (CCSS), or equivalent certification is preferred.

• A business or technical degree is strongly preferred.

• Proficient in Microsoft Office, especially Word and Excel.

• At least two years of relevant experience in customer service, maintenance, and support for enterprise e-commerce systems or business system analysis and support.

• Knowledge and proficiency in detailing products on www.mwianimalhealth.com.

• Strong communication skills for effective interaction in individual or group settings.

• Ability to organize and present information to others, delivering impactful presentations.

• Customer-focused and responsive to customer needs and priorities.

• Capability to quickly adapt to changes in daily operations.

• Self-motivated individual able to create objectives, action plans, priorities, checkpoints, and performance indicators.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.