E-Commerce App Technical Support Specialist, Entry Level

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee, diagnose, and address real-time inbound and support-related inquiries, delivering clear and effective solutions.

• Create and track Jira tickets, escalating issues internally as necessary.

• Go beyond simply addressing immediate questions—take the initiative to understand the customer's identity, their business scale, and objectives to provide relevant and strategic assistance.

• Offer guidance on best practices for Conversion Rate Optimization (CRO) tailored to the customer's requirements, with support from the client's CRO specialists.

⛳️ Requirements

• You must be able to communicate fluently, confidently, and clearly in English at a very high level—both verbally and in writing—as this is essential for the role; therefore, please ONLY apply for this position if you have exceptional English skills. - **MUST**

• Practical experience with HTML, JavaScript, and CSS is considered an **ADVANTAGE**.

• Background in customer support (ideally in SaaS, eCommerce, or technology) is an **ADVANTAGE**.

• Direct experience with Shopify is an **ADVANTAGE**.

• Familiarity with HubSpot or similar CRM/ticketing systems is an **ADVANTAGE**.

• Understanding of conversion rate optimization (CRO) best practices.

• Team-oriented individual—joining a small team in a dynamic start-up, eager to learn and collaborate.

• Proactive, customer-first approach, with a desire to understand the customer's business and provide context-aware support.

• Capability to solve problems and deliver thoughtful and precise responses.

🏝️ Benefits

• Fully remote, long-term opportunity.

• Stable full-time work schedule.

• Clearly defined processes and structured workflow.

• Opportunity for advancement into higher-level positions.