Dutch Speaking Customer Support Specialist

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Provide courteous, professional, and efficient customer support in Dutch through phone, email, and live chat.

• Assist clients with managing account settings, tracking orders, understanding product details, billing inquiries, and processing returns.

• Identify and resolve common customer issues, striving for resolution on the first contact.

• Uphold high standards of service quality, empathy, and customer satisfaction (CSAT).

• Record customer interactions, notes, and resolutions in internal CRM systems.

• Refer complex technical, payment, or operational problems to higher support tiers.

• Engage in virtual team meetings, coaching sessions, and initiatives for continuous improvement.

⛳️ Requirements

• Native or near-native proficiency in Dutch (C1/C2 level), both written and spoken.

• Proficient in English (B2 level or higher).

• Excellent communication skills, strong active listening abilities, and a solution-focused approach.

• Comfortable using various digital tools, chat interfaces, and CRM systems simultaneously.

• High level of self-discipline, dependability, and effective time management for remote work.

• A quiet, dedicated workspace with reliable, high-speed broadband internet.

• Prior experience in customer support, contact centers, or hospitality is beneficial but not mandatory.

• Must be currently residing in mainland Portugal or be willing to relocate.

🏝️ Benefits

• Fully remote work available within mainland Portugal.

• Technical equipment will be supplied.

• Daily meal allowance provided on a card.

• Holiday and Christmas bonuses issued in monthly payments.

• Comprehensive private health insurance effective from the first day of employment.

• 22 days of paid annual leave.

• Compensatory time off for working on Portuguese public holidays.

• Extensive relocation support for eligible candidates, including travel reimbursement and accommodation options.

• Fully paid initial virtual training program.

• Ongoing online coaching.

• Opportunities for internal promotions within a global organization.