Dutch-Speaking Customer Support Specialist

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Manage incoming customer inquiries in Dutch through phone, email, and live chat.

• Address order-related issues, account management requests, billing inquiries, and service disruptions using internal CRM tools.

• Resolve complex situations by providing clear explanations, alternative solutions, and practicing active listening.

• Keep precise and current records of customer interactions and ticket resolutions in internal databases.

• Act as the primary contact for Dutch-speaking customers across various sectors including e-commerce, fintech, and travel.

⛳️ Requirements

• Native or near-native proficiency in Dutch (C1/C2 level).

• Proficient in English with a working knowledge (B2 level).

• Must possess an EU/EEA Passport or a valid Portuguese Work/Residence Permit along with an active NIF and NISS.

• A quiet and private home office environment is necessary.

• High-speed internet with a direct Ethernet connection is required.

• Exceptional verbal and written communication skills.

• Strong active listening abilities, patience, and adaptability to new software systems.

• Prior experience in customer service, call centers, or hospitality is a plus.

• Comprehensive paid training will be provided.

• Candidates must either currently reside in Portugal or have full legal authorization to work locally.

🏝️ Benefits

• Performance and language bonuses available.

• Complete corporate hardware provided, including laptop/PC, dual monitors, headset, and secure VPN access.

• Private health and dental insurance coverage.

• Meal allowance included.

• Ongoing paid remote training opportunities.

• Potential career advancement into roles such as Senior Specialist, Quality Analyst, Team Leader, or Trainer.