Dutch speaking Customer Advisor

This is a fully remote position, open to applicants in Greece.

📋 Description

• Assist customers in both Dutch and English via phone, email, and messaging platforms.

• Provide support with account inquiries, existing reservations, payment issues, and complaints.

• Manage requests for cancellations and modifications.

• Process refunds and address customer concerns effectively.

• Offer assistance to accommodation partners regarding their online account inquiries.

• Oversee customer reviews and supply information as needed.

• Complete a 3-week paid intensive training program in English, followed by a 9-week supported learning phase.

⛳️ Requirements

• Native Dutch speaker or at a C1+ proficiency level.

• B2+ proficiency in English for training purposes, overflow support, systems, and internal communications.

• Exceptional written communication skills.

• Proficient in PC operations, including Windows, basic troubleshooting, and keyboard shortcuts.

• Strong multitasking skills.

• Must be eligible to work in the EU: either EU citizenship, a valid work permit, or a refugee Certificate of Protection.

• Availability to work on rotating shifts, including some weekends and public holidays.

• No prior experience is required; however, background in customer service, call centers, or hospitality is advantageous.

🏝️ Benefits

• Competitive monthly salary.

• Performance-based productivity bonuses.

• Monthly meal allowance.

• Relocation assistance to Greece.

• 3-week paid intensive training in English.

• 9-week supported learning period.

• Option to work from home anywhere within Greece.

• Potential for contract extension.

• Work in an international, multicultural environment.