DRP Field Implementation Manager

This is a fully remote position, open to applicants in Connecticut, +1 more state.

📋 Description

• Supervise all dealer DRP implementations across various regions.

• Lead Dealer Group DRP implementations while acting as the Channel Field Subject Matter Expert (SME) for the Digital Retail Platform.

• Function as the regional lead for dealership group implementations, offering personalized, concierge-style support.

• Oversee the implementation pipeline and monitor dealer progress throughout pre-onboarding, onboarding, and go-live stages.

• Eliminate obstacles that may hinder the timely completion of implementations.

• Serve as an SME on GM’s DRP, dealership operations, and best practices in automotive digital retailing.

• Ensure dealer engagement and readiness during implementation milestones.

• Act as a relationship manager for dealers, resolving concerns, navigating disputes, and handling pushback.

• Identify and address risks associated with DRP implementation.

• Document, communicate, and escalate any issues or concerns as necessary.

• Collaborate with DRP Implementation Partners on non-technical and relationship-focused aspects of implementation.

• Deliver presentations and product demonstrations effectively.

• Assist in ensuring dealership groups successfully launch on time.

• Prioritize impactful DRP activities while maintaining alignment with DRP objectives.

• Manage travel and program-related expenses in accordance with GM guidelines.

⛳️ Requirements

• Experience in dealership consulting or automotive retail operations.

• In-depth understanding of the retail automotive industry, including dealership terminology, structures, and workflow processes.

• Familiarity with dealership and automotive retail software platforms, including DMS, CRM, and digital retailing solutions.

• Knowledge of dealership desking or F&I processes.

• Capacity to learn and remain updated on rapidly advancing digital solutions.

• Proven track record of maintaining a positive, solutions-focused attitude in high-pressure situations.

• Strong collaboration skills with General Motors teams, clients, and vendor partners.

• Outstanding verbal and written communication skills.

• Proficient in delivering presentations, facilitating productive discussions, and addressing objections.

• Competence in Microsoft Office applications.

• Strong analytical, problem-solving, and decision-making skills.

• Willingness to travel weekly, comprising up to 60% overall depending on territory.

• Ability to legally operate a motor vehicle on a regular basis.

• Successful completion of a Motor Vehicle Report review.

• Must not require GM immigration sponsorship currently or in the future.

🏝️ Benefits

• Incentive pay program with payouts based on company performance, job level, and individual performance.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Health Savings Account.

• Flexible Spending Accounts.

• Retirement savings plan.

• Sickness and accident benefits.

• Life insurance.

• Paid vacation and holidays.

• Tuition assistance programs.

• Employee assistance program.

• GM vehicle discounts.

• Health and wellbeing benefit programs.