Download Support Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily carrier download activities and pinpoint any failed, missing, delayed, or incomplete download transactions.

• Manage suspense queues and address download exceptions in line with enterprise protocols and service level commitments.

• Investigate and resolve carrier download issues.

• Refer complex connectivity or system problems to the Enterprise Download Manager, carriers, IVANS, or technology partners.

• Assist with download testing, validation, transition, and post-conversion stabilization for agency management system conversions and newly acquired books of business.

• Keep thorough documentation of download issues, solutions, carrier setup requirements, and updates to processes.

• Support business teams with carrier download workflows, suspense management, and best practices for downloads.

• Monitor recurring issues and exception patterns to facilitate process enhancements, automation, and standardization of enterprise downloads.

• Report directly to the Enterprise Download Manager.

⛳️ Requirements

• At least 4 years of experience in insurance operations with a focus on carrier downloads and agency management systems.

• Proficient experience with Applied Epic and the Microsoft Office Suite is essential.

• Extensive understanding of IVANS connectivity along with policy, claims, commissions, and eDocs download processes.

• Demonstrated capability to manage cross-functional projects and collaborate effectively with carriers, technology teams, and business stakeholders.

• Excellent analytical, communication, and problem-solving skills.

• Willingness to travel up to 15% of the time.

• Must be able to pass a criminal background check, in accordance with legal requirements.

🏝️ Benefits

• Competitive Salary

• Health Insurance Plans (PPO, HSA, Copay Options)

• Dental Insurance

• Vision Insurance

• Company Paid Disability Insurance

• Supplemental Insurance including Critical Illness, Accident, Legal, and Pet Insurance

• 401(k) with Safe Harbor Match

• Paid Time Off

• Paid Holidays

• Remote work flexibility