Donation Support Services Coordinator

This is a fully remote position, open to applicants in Kentucky, +2 more states.

📋 Description

• Facilitate and enhance organ, eye, and tissue donation initiatives throughout Ohio

• Organize and support activities to ensure seamless collaboration among various stakeholders in donation efforts

• Maintain communication and ensure adherence to regulations set by governing and accepting bodies

• Collaborate with hospital personnel, funeral service providers, coroners, tissue technicians, and organ recovery teams to manage the donation process

• Inform families about the possibility of pursuing organ, eye, and tissue donation

• Gather and input patient medical and social data

• Relay referral and case details to both internal and external parties

• Determine initial eligibility for tissue and eye donors

• Verify donor registry status or liaise with the appropriate organ procurement organization

• Record and assess medical suitability criteria

• Engage with coroners to secure donation permissions when necessary

• Oversee authorization and UDRAI processes in collaboration with partners and legal next of kin

• Provide support to donor families during follow-up interactions

• Connect with tissue and eye processors for donor evaluation and acceptance

• Enter required data into the charting database

• Ensure that documentation standards and policy discrepancies are reported to Quality and Regulatory Affairs

• Coordinate donor transportation for recovery operations

• Conduct regular check-in calls throughout case developments and post-case follow-ups

• Guarantee the timely completion of case checklists

• Prepare shift reports and receive updates from the preceding shift

⛳️ Requirements

• Certification in a healthcare-related field or a secondary degree in education, medicine, or healthcare is preferred

• A minimum of 2 years of experience in a call center setting or a relevant mix of education and experience

• Ability to work mid-shift hours

• A strong commitment to and enthusiasm for the organization's mission and programs

• Capability to work efficiently in a remote setting, using various communication methods

• Proficiency in computer usage, effectively navigating multiple browsers and healthcare applications

• Aptitude for comprehending complex policies and procedures and accurately following directions

• Detail-oriented with a high degree of accuracy in data entry tasks

• Friendly, professional, and helpful demeanor in both verbal and written communication

• Capacity to collaborate effectively with individuals from diverse backgrounds

• Applicants must reside in Ohio, Indiana, Kentucky, or South Carolina

🏝️ Benefits

• Competitive salary

• Affordable and comprehensive Medical, Dental, and Vision Plans (including PPO, HDHP, and FSA/HSA)

• Generous PTO bank available for immediate utilization

• 9 company holidays and 2 flexible holidays of your choice

• Paid Maternity, Paternity, and Family Leave

• Complimentary, unlimited access for you and your partner to Maven, a virtual women's & family health platform

• Company-provided term life, AD&D, short-term, and long-term disability insurance

• Coverage for certifications and license renewals paid by the company

• 401(k) plan (Traditional & Roth options) with company matching

• Performance bonuses

• Organizational commitment to internal advancement and promotion opportunities