Donation Processor / Pledge Drive Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Handle strictly inbound calls from donors.

• Adhere to structured scripts and campaign protocols.

• Precisely input donation and pledge data.

• Verify donor and transaction information.

• Operate computer systems while engaging with callers.

• Uphold professionalism and confidentiality.

• Comply with quality and regulatory standards.

• Fulfill set attendance and performance benchmarks.

• Provide professional assistance to donors in response to established nonprofit campaigns.

⛳️ Requirements

• High school diploma or GED equivalent.

• Minimum of six months of remote customer service experience or one year of in-person customer service experience.

• Excellent verbal communication and active listening abilities.

• Proficient data entry and basic computer skills.

• Capability to navigate multiple systems while on calls.

• Professional and reliable work habits.

• A quiet, dedicated, and distraction-free home office environment.

• Windows 11 operating system on computer.

• At least 8GB of RAM; 16GB is recommended.

• USB headset with noise-canceling features.

• Wired high-speed internet connection.

• Direct Ethernet connection is required.

• MacBooks, Chromebooks, tablets, and Wi-Fi-only connections are not acceptable.

• Certification must be completed prior to servicing.

• Eligibility may vary based on location, equipment, background checks, and certification outcomes.

🏝️ Benefits

• Work remotely from your home.

• Enjoy flexible scheduling options.

• Choose from available servicing intervals throughout the day and night.

• Independent contractor flexibility to manage your own schedule.

• Opportunity to contribute to established nonprofit fundraising initiatives.