Docs Team Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and coach two technical writers, including conducting 1:1 meetings, supporting career development, and ensuring clarity in ownership.

• Facilitate team rituals such as quarterly goal setting, backlog grooming, planning for PTO and coverage, writing workshops, and creating blog posts.

• Take charge of the API reference for Payabli’s embedded payments API, covering Pay In, Pay Out, and Pay Ops.

• Manage information architecture, documentation CI/CD, style guide, and linting standards.

• Implement AI agents in day-to-day documentation workflows, incorporating human review checkpoints.

• Evaluate documentation pull requests prior to subject matter expert review and act as the final quality assurance gate.

• Prioritize and triage daily engineering and product tasks, transforming them into documentation tickets with shipping dates, and delegate tasks accordingly.

• Release documentation with each monthly production update, including API changelogs, release notes, and feature launch documents.

• Maintain published SLAs and release tiers, and communicate any schedule delays to stakeholders.

• Manage Payabli’s public agent skills plugin along with associated skills, agent instructions, and tools.

• Produce a monthly State of the Docs report utilizing product analytics, AI chat data, and search metrics.

• Monitor team velocity, post-release documentation efforts, and AI answer coverage; establish targets.

• Report directly to the CTO.

⛳️ Requirements

• 8+ years of experience in technical writing or developer documentation, specifically with real API reference exposure.

• Proven experience in leading or mentoring technical writers.

• Extensive knowledge of OpenAPI.

• Familiarity with docs-as-code workflows utilizing Git, pull requests, CI, and Markdown/MDX.

• Capability to read API responses, write scripts in TypeScript or Python, and develop docOps tools.

• Practical experience employing AI coding agents within a documentation workflow, with an understanding of their limitations.

• A habit of double-checking information and saying “I don’t know yet” instead of making assumptions.

• Strong written communication skills with an emphasis on asynchronous communication.

• Experience in payments or fintech is a plus.

• Familiarity with Fern or a comparable documentation and SDK platform is a plus.

• A portfolio showcasing API documentation authored and documentation tools developed is a plus.

• Portfolio site is strongly preferred.

🏝️ Benefits

• Stock options with the potential for additional equity as we expand.

• Flexible PTO and paid parental leave.

• Comprehensive medical, dental, and vision insurance.

• 401K, HSA, and pre-tax savings programs.

• Competitive salary.

• Remote work arrangement.