Division Account Manager

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Take ownership of and oversee a portfolio comprising Kroger Divisions and vendor accounts, acting as the trusted advisor and primary contact.

• Perform regular account assessments and business check-ins.

• Recognize opportunities for expansion, assist with renewals, and manage yearly account budgets.

• Observe client activity to identify engagement levels, risks, and upselling opportunities.

• Promote the adoption of the GlobalWorx platform through continuous support, insights, and best practices.

• Collaborate with Account Services, IT, Billing, and Product teams to address technical, billing, feature, and process concerns.

• Ensure effective client onboarding and tailored customer training.

• Document and track client communications and feedback effectively.

• Partner with retailers to enhance GlobalWorx adoption and usage.

• Create analytical reports, present findings, and respond to stakeholder inquiries.

• Develop or refine project plans and initiatives aimed at service improvement in collaboration with retailer, distributor, and manufacturer stakeholders.

• Oversee multiple projects and initiatives to ensure measurable completion.

• Carry out field operations tasks to enhance distributor service and improve in-stock percentages across store, district, region, division, and national levels.

⛳️ Requirements

• A minimum of 5 years of direct experience in DSD operational roles.

• At least 3 years of experience in account management, client success, or customer-facing positions.

• Over 3 years of experience in CPG retailer operations and related tasks, ideally in retailer category management functions.

• A 4-year degree or equivalent relevant work experience.

• Willingness to travel between 30% and 50% within the United States.

• Profound understanding of relationships between retailers, manufacturers, and distributors, as well as variations in service areas and product assortments.

• Excellent written and verbal communication skills, with strong interpersonal abilities using a consultative approach.

• Capable of engaging with clients ranging from frontline field employees to senior executives.

• Strong analytical skills to interpret usage data and metrics, translating insights into actionable plans.

• Proficiency in Google Workspace or Microsoft Office; experience with Monday.com is an advantage.

• Advanced knowledge of the Microsoft Office Suite, particularly Excel reporting tools; familiarity with PowerPoint and Access is preferred.

• Exceptional conflict resolution capabilities.

• Authorized to work in the United States without requiring current or future sponsorship.

• Comfortable working in controlled office environments, active retail settings, driving, using mass transit, and moving between sites.

• Ability to stand for extended periods and walk long distances while visiting various retail locations.

• Occasionally able to bend, stoop, reach, push, pull, lift, or move products/equipment.

🏝️ Benefits

• Health Care Plans (Medical, Dental & Vision)

• 401k plan with company match

• Life Insurance (Basic, Voluntary & AD&D)

• Paid Time Off (including time for volunteering) & Public Holidays

• Generous Parental Leave

• Short Term & Long Term Disability

• Training & Development opportunities

• Work From Home & Flexible work arrangements

• Wellness Resources

• A workplace that emphasizes diversity and inclusivity.