District Parts & Service Manager – Level DOE

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Gain a thorough understanding of the designated District, including market potential, customer demographics, and competitive landscape.

• Work collaboratively with dealerships to ensure quality experiences at all operational levels, promoting high levels of customer satisfaction.

• Establish and nurture relationships across the dealer organization to accomplish shared goals and objectives.

• Oversee daily operations, plans, objectives, and financial resources.

• Effectively communicate customer and dealer requirements to the relevant departments.

• Contribute to the formulation of annual district strategies and individual dealer plans to support business goals.

• Propel district parts sales and implement effective stocking strategies to meet Annual Operating Plan (AOP) targets through proactive dealer engagement.

• Advocate for parts and service programs at dealerships to ensure comprehensive awareness of company policies and procedures.

• Guide dealership personnel on service and maintenance practices for contracted products, enhancing service quality.

• Assist prospective new dealerships in establishing their parts/service departments and evaluate their capabilities.

• Provide support during dealer termination processes as necessary.

• Enhance dealer performance through daily interactions, quarterly Parts/Service reviews, and action plan meetings.

• Aid in developing actionable plans to encourage engagement from dealer principals, parts managers, and service managers.

• Ensure the execution of action plan items to maintain compliance and foster continuous improvement.

• Collaborate with the dealer and dissatisfied customers to promptly address complaints, ensuring timely responses and follow-ups on resolutions and satisfaction surveys.

• Offer technical resources during challenging situations, showcasing a commitment to exceptional customer service.

⛳️ Requirements

• Bachelor's degree in a related field.

• 2 to 7 years of experience in parts and service management, operations management, or customer support within relevant industries.

• Excellent verbal and written communication skills for effective interactions with dealers and customers.

• Proactive engagement abilities to establish and maintain relationships based on trust and reliability.

• Understanding of mechanical principles and equipment troubleshooting skills for effective dealer assistance.

• Proficient in utilizing performance data to foster accountability and implement positive changes within dealer operations.

• Strong organizational skills to balance travel commitments and remote work tasks while adhering to deadlines.

• Capacity to influence and motivate dealers and colleagues towards shared objectives.

• Experience in participating in team meetings and clearly presenting ideas to encourage engagement.

🏝️ Benefits

• N/A