District Parts & Service Manager

This is a fully remote position, open to applicants in Washington.

📋 Description

• Gain a thorough understanding of the designated District, covering market potential, customer demographics, and competitive landscape.

• Partner with dealerships to guarantee exceptional experiences across all operational levels, promoting high customer satisfaction.

• Cultivate and sustain relationships within the dealer organization to achieve shared goals and objectives.

• Oversee daily operations, plans, objectives, and financial resources.

• Effectively communicate customer and dealer requirements to the appropriate departments.

• Contribute to the formulation of annual district strategies and individual dealer plans to align with business goals.

• Propel district parts sales and efficient stocking practices to meet Annual Operating Plan (AOP) targets through proactive dealer interaction.

• Advocate for parts and service programs at dealerships to ensure a thorough understanding of company policies and procedures.

• Counsel dealership personnel on service and maintenance practices for contracted products, improving service quality.

• Assist prospective new dealerships in setting up their parts/service departments and evaluating their abilities.

• Provide support during dealer termination processes as necessary.

• Enhance dealer performance through daily interactions, quarterly Parts/Service assessments, and action plan meetings.

• Aid in developing actionable plans to foster engagement from dealer principals, parts managers, and service managers.

• Ensure the implementation of action plan items to maintain compliance and drive continuous improvement.

• Collaborate with dealers and dissatisfied customers to effectively address complaints, ensuring prompt responses and follow-ups on resolutions and satisfaction surveys.

• Offer technical resources during challenging situations, showcasing a commitment to outstanding customer service.

⛳️ Requirements

• Bachelor's degree in a relevant field; candidates with an Associate's degree or equivalent education combined with significant relevant experience will also be considered.

• 2-7 years of experience in parts and service management, operations management, or customer support in related industries.

• Excellent verbal and written communication skills for effective interactions with dealers and customers.

• Proactive engagement skills to develop and uphold relationships built on trust and reliability.

• Knowledge of mechanical principles and equipment troubleshooting abilities for effective dealer support.

• Competent in utilizing performance data to enhance accountability and implement beneficial changes within dealer operations.

• Strong organizational capabilities to manage travel obligations and remote work tasks while meeting deadlines.

• Ability to influence and inspire dealers and colleagues towards common objectives.

• Experience in team meetings and clearly presenting ideas to encourage engagement.

• Positive and constructive mindset when facing challenges, with a focus on identifying actionable solutions.

• Must be willing to travel 50-75% of the time within the assigned District, including occasional air travel, possessing a clean driving record and valid driver’s license.

🏝️ Benefits

• Medical

• Dental

• Vision

• Prescription

• 401(k) match

• Short & long term disability

• Health & flexible spending accounts

• Employee assistance program

• Life & AD&D insurance

• Military and jury duty differential pay

• Tuition reimbursement program

• Work flex policy

• Equipment rental program

• Paid volunteer opportunities

• Community non-profit donation match

• Paid vacation

• Holiday

• Sick

• Bereavement

• Parental leave