District Aftersales Manager

📋 Description

• Maintain regular communication with and visit dealer partners, acting as a consultant on Aftersales operations.

• Analyze dealer partner financial statements, systems, and other reports to uncover opportunities for process and performance enhancement.

• Support dealer partners with operational troubleshooting while providing training and guidance on best practices.

• Enhance Aftersales performance by advising on profitability targets and improving customer experience.

• Collaborate cross-functionally with various departments to refine operations while minimizing risk.

• Counsel Regional Management on issues concerning dealer partners related to policies and procedures.

⛳️ Requirements

• Over 5 years of professional exempt level automotive retail/wholesale experience.

• Previous experience in automotive retail sales roles such as Service Representative, Service/Parts Manager, etc.

• Profound understanding of factors influencing customer behavior, enhancing customer experience, boosting sales from the service drive, and fostering retention and loyalty.

• In-depth knowledge of dealership operations and systems on the Aftersales side, including profit drivers, loyalty drivers, and retention drivers, along with the ability to effectively analyze and utilize data to formulate and execute operational strategies.

• Proficient in communicating effectively with a diverse range of individuals, from customers to members of MMNA leadership.

• Familiarity with vehicle technology, vehicle systems, maintenance, and the functionality of parts and accessories.

• Must possess a valid unconditional driver’s license and maintain an acceptable driving record.

🏝️ Benefits

• Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.

• Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.

• Drive with Perks: This position comes with an assigned vehicle, contingent upon a satisfactory driving record.

• Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.

• Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.

• Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.

• Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.