Distribution Sales Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Provide exceptional white-glove service to WPS distribution partners globally.

• Oversee the entire distribution process, which encompasses order processing, account inquiries, billing assistance, shipment tracking, returns, onboarding, partner communications, and sales analytics.

• Assist the Key Account Manager by recognizing trends and growth possibilities through exceptional service and thorough data analysis.

• Analyze monthly distribution sales reports for emerging trends.

• Generate sales reports for management review.

• Coordinate updates on pricing and marketing strategies.

• Contribute to quarterly newsletters and assess the impact of content.

⛳️ Requirements

• A minimum of 3 years' experience in customer service via phone, preferably with wholesale accounts or international clientele.

• Outstanding phone etiquette, effective communication skills, and excellent listening capabilities.

• Highly organized, detail-oriented, and capable of working efficiently without compromising accuracy.

• Strong interpersonal abilities with the flexibility to cater to various customer requirements.

• Proficient in multitasking, prioritizing, and executing tasks in a fast-paced environment.

• Competency in Microsoft Office, particularly Word and Outlook. Bilingual abilities are an advantage.

🏝️ Benefits

• Opportunity for remote work

• Paid overtime when necessary