Distribution Sales Operations Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide daily sales and customer service assistance for distribution accounts, acting as a backup resource for inquiries related to distribution.

• Collaborate closely with Sales and Customer Support teams to address issues related to orders, availability, and delivery.

• Log, manage, and track complaints from distributors and customers in Salesforce, encompassing documentation, corrective action (CAPA) coordination, and follow-up procedures.

• Facilitate product availability by working with XP Power buyers and factory planners to tackle constraints and prioritize the needs of distributors.

• Assist with Inside Sales tasks as required, including providing order status updates and escalating issues.

• Manage North America Salesforce lead handling, including lead assignment, coordination, and routing of Rest of World (ROW) leads.

• Create, maintain, and distribute weekly and monthly reports on distribution, backlog, and sales using SAP S/4 and Salesforce.

• Conduct data analysis and reporting through Microsoft Excel, utilizing pivot tables, XLOOKUP, and reconciling data between systems.

• Identify trends, gaps, and inconsistencies in sales and backlog data, communicating insights to Sales and Operations leadership.

• Oversee and maintain distributor website content to ensure the accuracy of product data, images, lead times, pricing, and availability.

• Coordinate updates with internal stakeholders to guarantee that distributors have current and compliant product information.

• Enhance distributor enablement by improving data quality and visibility across systems and channels.

⛳️ Requirements

• Experience in sales operations, distribution support, or commercial operations, ideally within a manufacturing or B2B context.

• Familiarity with Salesforce CRM and ERP systems (preferably SAP S/4).

• Proficient in Microsoft Excel, including pivot tables and lookup functions.

• Highly organized, detail-oriented, and adept at working across functions.

• Excellent communication skills with the capacity to manage multiple priorities.

• Experience with SAP S/4 is preferable.

• Comfortable supporting remote and international teams across various time zones.

🏝️ Benefits

• Health insurance

• Paid time off

• Flexible work arrangements