Dispatcher/Router

This is a fully remote position, open to applicants in Canada.

📋 Description

• Engage in ongoing communication with WM drivers to assist in resolving issues while they are on route for residential, commercial, and roll-off lines of business.

• Manage incoming service orders, guide drivers, and address service-related challenges.

• Collaborate with WM customer service, sales, and operational teams, including Route Managers and Mechanics.

• Utilize WM proprietary software to oversee same-day ticket routing and prepare routes for the following day.

• Dispatch drivers to service calls based on customer requirements, driver locations and loads, while balancing cost with customer satisfaction.

• Optimize routes in coordination with service department and sites.

• Assess daily driver staffing levels to achieve a balance between responsiveness and productivity.

• Allocate routes and service tickets to the appropriate drivers throughout the day and for the next day.

• Oversee route actions and ensure successful route completion.

• Handle incoming calls and emails from customer service and sales teams.

• Manage requests for pickups or deliveries related to container movement within the Market area.

• Proactively communicate with customers while drivers are on-site to address pickup and other service issues.

• Identify and resolve potential delivery and pickup complications before they escalate into service issues.

• Ensure same-day service for missed pickups by effectively managing routing and tracking driver movements in the field.

• Travel up to 15% may be necessary to engage directly with sites.

⛳️ Requirements

• High School Diploma or G.E.D.

• A minimum of 6 months of relevant work experience in a team-oriented environment.

• Strong ability to communicate effectively across multiple areas.

• Capability to multitask in a dynamic work setting.

• Exceptional organizational skills.

• 2 years of dispatching experience is preferred.

• Willingness to obtain a REAL ID or TSA-approved alternative if necessary for air travel or access to federal property.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability.

• Stock purchase plan.

• Company matching on a RRSP.

• Paid vacation.

• Paid holidays.

• Personal days.

• Training and development opportunities.

• Opportunities for career advancement.

• Modern equipment and technology.

• Stable, year-round employment.

• Potential for additional earnings through overtime.