Dispatcher – Scheduling Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop daily, weekly, and monthly schedules for drivers in advance utilizing scheduling software.

• Manage and claim trips on broker platforms such as MTM and Verida.

• Dispatch and modify trips in real-time when riders cancel, drivers are delayed, or schedules shift.

• Collaborate with drivers throughout the day and ensure adherence to company policies.

• Provide excellent customer service by addressing calls from riders, facilities, and brokers.

• Resolve issues proactively and escalate to the owner only when necessary.

• Maintain precise trip records and documentation.

• Work closely with the owner, follow directions, and effectively communicate with drivers.

⛳️ Requirements

• Several years of experience in NEMT; dispatch or scheduling experience is preferred.

• Practical knowledge of broker portals like MTM and Verida.

• Willingness to learn new applications and custom tools; familiarity with Bambi, Deputy, and others is a plus.

• Background in customer service.

• Organized and composed under pressure, with sound judgment regarding issue resolution and escalation.

• Strong communication skills with drivers, riders, and management.

• Reliable home office setup with a computer and internet access.

🏝️ Benefits

• Fully remote work opportunity.

• Receive text updates regarding the application process.