Dispatcher, Administrative Assistant – Energy Force

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist with technician dispatching and perform administrative functions for the Energy Force Service team.

• Oversee work orders in the company’s Work Order Management system, ensuring that orders are accurately assigned to technicians with the correct scheduled dates.

• Confirm that all necessary Work Tasks are incorporated into each site’s Work Order.

• Handle internal dispatch requests and synchronize dispatch timing and scheduling with technicians.

• Provide on-call coverage for dispatch confirmation during evenings, weekends, and potential holidays throughout the year.

• Communicate the scope of Preventative Maintenance via phone, email, and chat.

• Enhance customer satisfaction during Energy Force service and preventative maintenance procedures.

• Offer administrative support to the Service Excellence team as required.

⛳️ Requirements

• Experience in dispatching and administrative tasks within the HVAC industry.

• Excellent interpersonal, analytical, verbal, and written communication abilities.

• Capability to manage multiple daily tasks simultaneously.

• Proven track record in administrative roles.

• Experience in data analysis and ensuring work complies with contractual obligations.

• Ability to collaborate effectively as part of a team as well as work independently.

• Strong creative problem-solving skills and the ability to multitask.

• Enthusiasm for energy savings initiatives.

• Capacity to maintain positive relationships with colleagues.

• Willingness to engage in continuous technical and professional development.

• Exceptional verbal and written communication skills.

• Ability to work collaboratively across various organizational teams.

• Availability for evening, weekend, and holiday on-call responsibilities.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package including medical, dental, vision, 401K, life insurance, and disability insurance.

• Opportunities for career advancement within a rapidly growing and supportive company culture.

• Chance to collaborate with a team that values its members and strives for positive change.