Disability Case Analyst – Case Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Proactively manage a designated caseload while adhering to specific service level agreements and targeted turnaround times.

• Perform daily administrative duties, including timely responses to emails and phone calls.

• Evaluate claims considering contractual, medical, and vocational challenges.

• Cultivate positive relationships through regular collaboration with plan sponsors, members, treatment providers, and internal teams.

• Facilitate cases towards a successful return to work or resolution-ready outcome.

• Compose letters that convey relevant benefit-related information utilizing analytical reasoning.

• Exhibit resilience, emotional intelligence, and compassion when engaging with plan members.

• Make challenging claims-related decisions.

• Assist plan members across Canada during illness, injury, and recovery phases.

• Evaluate medical, functional, vocational, and psychosocial elements.

• Develop strategies for recovery and return-to-work initiatives.

• Collaborate with clients, employers, and healthcare providers to attain sustainable outcomes.

⛳️ Requirements

• Bilingualism in English and French is advantageous; proficiency in both languages is mandatory for candidates in Québec to assist clients from outside the province.

• A college or university degree in a healthcare-related field or equivalent work experience is viewed favorably.

• Proven ability to make effective decisions efficiently and optimally under tight deadlines.

• Familiarity with disability management and/or group benefits is beneficial.

• A background in a health-related discipline is a plus.

• Comfortable and proficient in managing both incoming and outgoing calls.

• Strong organizational and prioritization skills are essential for managing a variety of tasks.

🏝️ Benefits

• Flexible work environment.

• Support for learning and career growth.

• Health insurance.

• Dental insurance.

• Mental health benefits.

• Vision insurance.

• Short-term disability insurance.

• Long-term disability insurance.

• Life insurance.

• AD&D insurance.

• Adoption/surrogacy benefits.

• Wellness benefits.

• Employee/family assistance programs.

• Retirement savings plans.

• Pension plan.

• Global share ownership plan with employer matching contributions.

• Financial education and counseling resources.

• Paid holidays.

• Vacation days.

• Personal days.

• Sick days.

• Statutory leaves of absence.

• Incentive compensation linked to business and individual performance.