Director – Workforce Optimization

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Oversee workforce strategy, encompassing long-term capacity planning, forecasting, and staffing models across clinical teams.

• Create and enhance forecasting methodologies utilizing historical data, market trends, and predictive analytics.

• Develop and refine scheduling frameworks to guarantee adequate coverage, access, and utilization.

• Collaborate with executive leadership to synchronize workforce strategy with company growth, product development, and client demands.

• Identify, monitor, and enhance key performance indicators (KPIs) such as utilization, productivity, and cost efficiency.

• Promote the use of modern workforce optimization tools and automation to boost efficiency, scalability, and planning precision.

• Work cross-functionally with Clinical Operations, Licensing & Credentialing, Operations, HR, Recruiting, and Product/Technology teams.

• Assist in hiring and onboarding strategies by aligning workforce plans with recruiting pipelines and ramp-up timelines.

• Build and guide a high-performing workforce optimization team, establishing best practices and operational standards.

• Spearhead strategic initiatives and special projects to foster business growth and operational excellence.

⛳️ Requirements

• 7–10+ years of experience in workforce management, operations, analytics, or related disciplines.

• 3–5+ years of leadership experience in managing and developing teams.

• Profound expertise in forecasting, capacity planning, and scheduling within complex, high-volume environments.

• Background in healthcare, telehealth, contact centers, or similarly intricate service operations.

• Strong analytical abilities with a proven track record of using data to inform strategic decisions.

• Familiarity with workforce management tools (e.g., NICE, Verint, Aspect) and data visualization platforms (e.g., Tableau, Looker, Power BI).

• Experience in leveraging modern tools, automation, or advanced analytics to improve workforce management outcomes.

• Capability to function both strategically and practically in a dynamic, fast-paced environment.

• Excellent skills in cross-functional collaboration and stakeholder management.

• Exceptional oral and written communication skills are essential.

• Detail-oriented with strong organizational and problem-solving skills.

• Experience in a high-growth or startup setting is preferred.

• Knowledge of healthcare regulations and compliance considerations is an advantage.

• An MBA or advanced degree is a plus.

🏝️ Benefits

• Medical, Dental, and Vision (with company contribution).

• Paid Time Off.

• 401k.