Practice Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and articulate the strategic direction and objectives of the practice in alignment with the broader goals of the organization.

• Design and implement initiatives that advance the practice — and adapt strategies as market conditions evolve.

• Collaborate with leadership to establish annual OKRs and ensure accountability for their achievement.

• Oversee and mentor Practice Managers who lead project managers, consultants, solution architects, developers, and team leads.

• Provide direction and support throughout the practice, nurturing a high-performance, people-centric culture.

• Monitor and enhance team utilization to optimize efficiency and productivity.

• Set the framework for practice methodologies, ensuring consistent and high-standard operations across the team.

• Keep abreast of industry trends and emerging best practices to maintain the practice's competitiveness and innovation.

• Act as the senior escalation point for complex client and project challenges — providing calm, clarity, and solutions when it is most needed.

• Identify skill gaps within the team and develop strategies for training, upskilling, and long-term growth.

• Review Statements of Work to ensure they align with the practice's objectives.

• Negotiate credits and manage client expectations to safeguard both satisfaction and profitability.

• Take ownership of the practice's financial performance — including revenue targets, utilization goals, profitability, and cost management.

• Contribute to decisions regarding the tools and applications that facilitate practice operations, focusing on efficiency and scalability.

⛳️ Requirements

• Demonstrated leadership experience in a consulting practice, professional services firm, or a comparable environment.

• Strong understanding of project management methodologies and their application in a rapidly evolving consulting setting.

• Financial expertise — comfortable managing a P&L, overseeing utilization targets, and driving revenue objectives.

• Outstanding communication and interpersonal abilities, with a proven capacity to lead, inspire, and develop teams.

• Proven history of formulating and executing strategic plans that yield measurable business results.

• Capability to excel in a fast-paced, dynamic environment and adapt as priorities change.

• Bachelor's degree in a relevant field, or equivalent experience.

• Experience in a Microsoft Dynamics or ERP consulting environment (Nice to Have)

• Familiarity with SOW development, credit negotiations, and professional services commercial models (Nice to Have)

• Experience collaborating with executive leadership on OKR frameworks and organizational planning (Nice to Have)

🏝️ Benefits

• Competitive benefits package (medical, dental, vision)

• Generous PTO and company-observed holidays

• 401(k) with employer match

• Professional development opportunities

• People-first culture backed by Pine Services Group