Services Engagement Director

This is a fully remote position, open to applicants in Alabama, +3 more states.

📋 Description

• Take ownership of and drive the growth of professional services revenue by crafting and finalizing high-value services engagements that produce measurable customer results.

• Manage the complete services sales process, collaborating with Account Executives to boost professional services revenue and secure deal closures.

• Design and position service solutions that are in alignment with customer business objectives, implementation success, and long-term adoption.

• Create and present persuasive services proposals, scopes of work, and pricing strategies within quick sales cycles.

• Influence deal strategy by aligning the value of services with platform adoption, AI expansion, and customer transformation objectives.

• Establish trusted relationships with customers and stakeholders to foster confidence in the delivery approach and execution.

• Promote growth within existing accounts by identifying additional service opportunities linked to platform expansion and innovation.

• Collaborate with delivery, product, and leadership teams to ensure alignment between sold services and execution capabilities.

⛳️ Requirements

• Over 7 years of experience in services sales, consulting, or leadership in services engagement within SaaS or software environments.

• Proven track record of meeting or surpassing services revenue targets in dynamic, mid-market sales environments.

• Strong expertise in structuring and selling professional services engagements related to software implementations.

• Experience in crafting statements of work, pricing models, and service proposals.

• Demonstrated ability to manage multiple simultaneous opportunities with high levels of responsiveness and accountability.

• Excellent communication and stakeholder management skills across both technical and business audiences.

• Familiarity with customer experience, contact center, or unified communications platforms.

• Technical proficiency with the capability to understand and present complex solutions.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Telehealth coverage.

• Flexible work schedules and remote work opportunities.

• Development and career growth opportunities.

• Open Time Off in addition to 10 paid holidays.

• 401(k) matching program.

• Adoption Assistance.

• Fertility treatments.