Director, Value Realization

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement a repeatable ROI framework for both prospects and customers.

• Act as a cross-functional leader, shaping GTM strategy, product direction, and customer growth initiatives through measurable outcomes of customer value.

• Create a technical assessment methodology to evaluate prospective and existing customers, identifying fit, readiness, and value potential, while generating insights that refine Clarium's ideal customer profile as the dataset evolves.

• Collaborate with Sales and Marketing to enhance our commercial value narrative.

• Set pre- and post-implementation baselines for each customer to gauge realized outcomes, and consolidate trends and insights across the portfolio to recognize patterns in value delivery.

• Develop an initial value realization dashboard in partnership with Product and Data teams.

• Empower Customer Experience teams to conduct ROI-driven QBRs and executive discussions. In the short term, this involves creating collateral, dashboards, and narrative structures; over time, the aim is to enable the team to independently manage this capability as the function grows.

• Translate operational and product outcomes into executive-level narratives that facilitate customer expansion, retention, and strategic decision-making.

• Engage in advanced sales cycles, including executive-level prospect meetings, on-site presentations, and strategic ROI discussions with potential customers.

• Contribute to defining requirements for AI-driven and autonomous workflow capabilities by converting customer operational patterns and value outcomes into scalable product intelligence.

• Discover opportunities for enhancing expansion, retention, and long-term customer value.

• Develop the systems, processes, and ultimately team structure necessary to scale the function.

• Influence product roadmap decisions based on measurable customer outcomes.

• Foster measurable improvements in customer expansion and retention.

• Establish Value Realization as a fundamental capability across the organization.

• This role is anticipated to evolve as the company grows, providing opportunities to shape broader customer strategies, partnerships, commercial operations, and value intelligence capabilities over time.

⛳️ Requirements

• Proven experience in value engineering, strategic consulting, customer strategy, revenue operations, or customer value realization.

• Exceptional executive communication skills with the capability to engage CFO, COO, and CEO stakeholders.

• Analytical mindset with a background in translating operational data into business outcomes.

• Proficiency in designing scalable operational frameworks, playbooks, and measurement systems that evolve from initial customer engagements into repeatable capabilities across the company.

• Ability to collaborate cross-functionally with Sales, CX, Product, and Data teams.

• Experience in establishing processes and functions within high-growth environments.

• Comfort with ambiguity and the ability to create structure from the ground up.

• Preference for candidates with healthcare technology or enterprise SaaS experience.

🏝️ Benefits

• Incentive Stock Options proportional to your salary.

• Fully remote work option, with a NYC co-working space available; 20–25% travel anticipated for on-site executive engagements, QBRs, and account health visits.

• Unlimited PTO.

• Comprehensive health, vision, and dental benefits.

• 401K.

• An opportunity to contribute to a strong foundational team with deep data and engineering expertise at a stage where your work significantly influences the product.