Director, Utility Field Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily Protection & Controls operations across various branches and service sites in the United States and Canada.

• Convert strategy, budget, and operational priorities into actionable plans, responsibilities, and execution schedules.

• Supervise General Managers and Area Managers, including recruiting, onboarding, coaching, development, succession planning, and performance evaluation.

• Take ownership of safety, quality, labor efficiency, productivity, project delivery, customer service, and financial outcomes.

• Monitor and respond to labor metrics, revenue, gross margin, utilization rates, backlog, forecast accuracy, and project performance KPIs.

• Lead operational forecasting and create annual budgets, workforce plans, equipment allocation, and capacity strategies.

• Ensure appropriate staffing and resource allocation across multiple locations.

• Promote adherence to safe work practices, conduct field audits, report near-misses, enforce corrective actions, and comply with regulatory standards.

• Advocate for consistent work methodologies, technical quality, thorough documentation, and accountability.

• Sustain workforce capabilities, equipment, processes, and technical expertise for relay testing, protection and controls, commissioning, and substation operations.

• Facilitate technician qualifications, evaluator certifications, training, career advancement, and leadership growth.

• Cultivate customer relationships, engage in account planning and significant proposals, and address operational or service-related challenges.

• Collaborate with Business Development, Engineering, Safety, Finance, Human Resources, Fleet, Procurement, and other operational teams.

• Drive enhancements in processes, reporting, and technology.

• Assist in the expansion into related services and emerging markets, such as apparatus testing and battery energy storage system testing and commissioning.

⛳️ Requirements

• Bachelor’s degree in business, engineering, construction management, or a related field; equivalent experience in operations leadership will be accepted.

• 15+ years of advancing field services experience, preferably in electrical services, utility services, field operations, construction, testing, commissioning, or related technical environments.

• At least 5 years of experience in a leadership role overseeing multi-location operations.

• Proven experience leading managers with direct reports and demonstrated capability to coach, mentor, and develop operational leaders.

• Established P&L responsibility for an electrical or technical services business of approximately $40 million or more.

• Strong working knowledge of relay protection and controls, electrical testing, commissioning, utility substations, or closely related services is highly desirable.

• Proven ability to manage labor, revenue, margin, utilization, backlog, forecasts, budgets, and project performance effectively.

• Experience in business development, major customer relationships, proposals, contracts, and resolving customer issues.

• Strong safety leadership and comprehension of relevant electrical, field-service, and employment regulations.

• Excellent analytical judgment with the ability to convert operational and financial data into timely actions.

• Outstanding leadership, communication, collaboration, and interpersonal skills.

• Willingness to travel regularly to operational locations and customer sites.

• Capability to work efficiently under pressure, manage competing priorities, and meet deadlines.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Competitive salary with performance-based incentives.

• Opportunities for professional development and advancement.

• Flexible work environment and supportive company culture.