Director, US Patient Assistance Program

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive the strategy, design, and implementation of argenx’s Patient Assistance Program (PAP) for both existing and upcoming indications.

• Collaborate closely with US Patient Advocacy leadership and various cross-functional stakeholders.

• Create scalable, indication-neutral program frameworks that facilitate portfolio expansion.

• Manage the complete execution of PAP operations, which includes intake, eligibility assessment, case management processes, and product fulfillment pathways.

• Supervise the performance of hub, specialty pharmacy, and external vendors; oversee service level agreements (SLAs), key performance indicators (KPIs), and ongoing improvement initiatives.

• Act as the main business lead for vendors involved in PAP operations.

⛳️ Requirements

• A Bachelor’s Degree is mandatory; an advanced degree (MBA, MHA, PharmD, or similar) is preferred.

• Over 10 years of experience in pharmaceutical, biotech, healthcare operations, or related fields.

• Proven experience in managing patient support, hub, call center, or program operations teams.

• Extensive knowledge of patient assistance programs, benefits verification, and specialty pharmacy procedures.

• Experience in managing third-party vendors and enhancing SLA performance.

• Strong comprehension of compliance standards, HIPAA, and regulations regarding patient privacy.

• Willingness to travel approximately 30%.

🏝️ Benefits

• A comprehensive benefits package that includes, but is not limited to, health benefits.

• Retirement savings plans.