Director, Upscale Revenue Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and oversee a team of professionals focused on revenue optimization.

• Provide training and support to two direct-report Regional Managers and their Revenue Manager teams.

• Create and implement change initiatives, communication strategies, training materials, and assessments of resource and training needs.

• Collaborate with stakeholders from Commercial, Global Sales, Marketing, Loyalty, and Operations to improve service delivery, pricing strategies, and the overall customer experience.

• Foster stakeholder engagement and management to facilitate project and program execution and the adoption of changes.

• Develop and enhance revenue optimization processes, systems, and policies.

• Ensure that Upscale Brands ChoiceROCS colleagues are equipped to utilize, support, adopt, and maximize new technologies and processes.

• Set KPIs, monitor portfolio performance, generate regular reports, and formulate action plans to address performance gaps.

• Align revenue strategies with the needs and expectations of franchisees.

• Assist Prominent Clients and Choice partners while managing escalation requests.

⛳️ Requirements

• Demonstrated experience in driving revenue growth while prioritizing operational excellence and customer satisfaction.

• Background in developing and leading a team of professionals.

• Experience in managing organizational change that involves adjustments to people, processes, technology, structure, behavior, and new methodologies.

• Proven track record in stakeholder management with a varied range of stakeholders, effectively overcoming resistance to change and building trust by understanding key concerns.

• Extensive experience navigating complex business environments within a matrix organization.

• Strong knowledge of the challenges associated with change management in a rapidly evolving organization.

• Over 5 years of progressive leadership experience.

• Advanced proficiency in Microsoft tools, including Word, Excel, and PowerPoint.

• Excellent communication skills, both written and verbal.

• Detail-oriented individual.

• Willingness to travel (15% of the time).

• A 4-Year Degree is required or equivalent experience.

• Must not require visa sponsorship now or in the future.

🏝️ Benefits

• Competitive salary and benefits package, including medical, dental, and vision coverage.

• Leave and paid time off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance.

• Financial benefits for retirement and health savings.

• Programs for employee recognition.

• Discounts at Choice hotels globally.

• Annual bonus based on the terms of Choice's Management Incentive Plan (MIP).