Director, UI/UX Design

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead and nurture the established design team through coaching, constructive feedback, career support, and performance management.

• Take ownership of the quality, consistency, and coherence of the Clinical Platform Group’s comprehensive product experience.

• Establish and maintain design standards that incorporate accessibility and clinical safety.

• Define the design direction for AI integration into clinical workflows, encompassing suggestions, confidence, provenance, and clinician control.

• Collaborate with Product and Engineering leaders throughout problem definition, discovery, refinement, delivery, and release phases.

• Enhance handoffs and feedback loops between Design, Product, and Engineering teams.

• Streamline design processes from intake and discovery through critique, handoff, and design quality assurance.

• Advocate for the design system, patterns, documentation, and tools.

• Establish sustainable user research practices through interviews and engagement with clinics.

• Convert clinician and customer insights into tangible product and roadmap improvements.

⛳️ Requirements

• Proven experience in leading and developing product designers, including coaching, feedback, career advancement, and performance management.

• Demonstrated experience in designing and delivering complex, workflow-intensive software where usability, accuracy, and meticulousness are critical.

• Strong design judgment and the ability to critically assess work, question assumptions, and enhance user experience quality and consistency.

• Experience in enhancing design team operations, covering discovery and research practices, critique and review, design systems, handoffs, or design quality assurance.

• Experience collaborating closely with Product and Engineering teams within an agile product environment.

• Understanding of the role of design in discovery, backlog refinement, sprint planning, development, and release processes.

• Ability to influence peers and senior stakeholders, effectively communicating design decisions and trade-offs.

• Comfort in exploring AI-assisted design tools.

• Experience in designing AI or LLM-powered products, including human-in-the-loop experiences, is a plus.

• Capability to work with complex, information-dense experiences while balancing user needs, accessibility, technical constraints, and clinical realities.

• Experience in healthcare, EMR/EHR products, or another regulated environment is advantageous.

• Legally authorized to work in Canada on an ongoing basis.

• Willingness to travel occasionally for team on-sites and clinic visits.

🏝️ Benefits

• Remote-first work environment.

• Occasional travel for team on-sites and visits to clinics.

• Leadership opportunities and influence over product experience and design functions.

• Chance to mentor designers and shape design practices.

• Virtual interview process.

• Diverse, inclusive, and accessible workplace.

• Accommodations available upon request during the selection process.