Director, Technology Solutions

This is a fully remote position, open to applicants in California.

📋 Description

• Lead the strategic vision and operational implementation of technology infrastructure, data systems, and enterprise applications.

• Take responsibility for core technology infrastructure utilizing .NET, SQL Server, Microsoft Azure, and Microsoft Dynamics CRM.

• Guide architecture and platform decisions alongside the Manager of Software Development.

• Manage data governance, integrity, and systems strategy in collaboration with the Senior Manager of Data Systems.

• Assess vendor versus build/buy options and provide budget suggestions.

• Ensure that IT operations meet daily organizational technology requirements.

• Convert business and operational requirements into technical solutions, budgets, and implementation strategies.

• Establish processes for intake, prioritization, release management, and budget chargeback.

• Supervise the technical execution related to instructional design, curriculum management, and learner-facing tools.

• Track system performance and address escalated technical challenges.

• Prepare staff for crisis response and mitigation scenarios.

• Directly manage and mentor the IT Operations Manager, Senior Manager of Data Systems, and Manager of Software Development.

• Enhance team capacity, set performance standards, nurture a positive culture, and facilitate career development.

• Promote accountability, collaboration, continuous improvement, business continuity, documentation, and cross-training.

• Provide advice to senior leadership on technology and data strategies.

• Represent technology and infrastructure priorities in organizational planning and budget discussions.

• Collaborate with external vendors and consultants.

⛳️ Requirements

• Over 7 years of experience in technology leadership roles.

• More than 2 years of experience managing high-performing teams across infrastructure, engineering, and data functions.

• Proven experience in overseeing enterprise application architecture, including .NET, Microsoft Azure, and SQL Server.

• Demonstrated ability to hold technical teams accountable for their deliverables.

• Experience in managing or closely collaborating with CRM platforms, with a preference for Microsoft Dynamics CRM experience.

• Capacity to lead teams or functions beyond one's primary area of expertise.

• Strong judgment in establishing direction and earning trust with subject-matter experts.

• Ability to convert ambiguous organizational needs into organized technical solutions, budgets, and project plans.

• Exceptional communication skills and capability to present information to senior leadership.

• Bachelor's degree in Computer Science, Information Systems, Business, or a related field, or equivalent professional experience.

• Applicants must have authorization to work in the United States.

• Cannot sponsor or take over sponsorship of an employment visa.

• Willingness to fulfill a biannual travel requirement.

• Preferred: experience in education technology, workforce development, healthcare, or nonprofit sectors.

• Preferred: experience with data governance and reporting/analytics platforms.

• Preferred: previous experience in building or enhancing a technology function.

• Preferred: Master's degree or equivalent experience.

• Relevant certifications such as CSPO, Pragmatic Institute product certification, PMP, or ITIL Foundation.

🏝️ Benefits

• Platinum Tier Medical Plans: PPO, HMO, and HDP options, fully covered by Futuro Health.

• Dental and Vision Plans, fully covered by Futuro Health.

• Life and AD&D, Long and Short-term Disability, and EAP, fully covered by Futuro Health.

• Traditional and Roth Safe Harbor 401K Plans with a 100% match up to 4% of employee contributions; immediate vesting.

• Flexible Spending Accounts: FSA, HSA, and Limited FSA Plans.

• Voluntary ancillary benefits covering hospital stays, critical illness, accidents, legal services, identity theft protection, and pet care.

• Reimbursements for mobile phone, internet, and gym membership expenses.

• Wellness initiatives.

• Opportunities for professional development and career advancement.

• Biannual travel to Futuro Health’s Spring and Fall In-Person All Hands events.