Director, Technical Services – EMEA

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Develop strategies and designs for data migration that can be executed by FreeBalance Technical Consultants at client sites.

• Create tools and models for the installation and deployment of the FreeBalance Accountability Suite to support project deliveries.

• Partner with the Research and Development Team to design interface components during the deployment of the FreeBalance Accountability Suite.

• Collaborate with Technical and Functional Consultants to develop a training curriculum for customer delivery.

• Oversee the daily operations of the team.

• Work alongside Project Managers to strategize the system rollout for decentralized operations.

• Manage the Operations & Maintenance team in the EMEA region and provide oversight for the remote global team.

• Administer technical tools and research, as well as develop new tools for Technical Consultants' use.

• Create scalable models for implementing the FreeBalance Accountability Suite at data centers and disaster recovery sites where the software is hosted.

• Collaborate with cross-functional teams to ensure consistency, quality, and timeliness of customer deliveries, as well as adherence to internal policies and communications.

• Perform other duties as assigned.

• Extensive travel is required.

⛳️ Requirements

• Bachelor's degree in Information Technology.

• Demonstrated experience in reviewing and developing support and maintenance policies and procedures.

• A minimum of 5 years of experience successfully managing a geographically dispersed Services and Support Team.

• Project Management experience is essential.

• Ability to effectively communicate in meetings with all levels of management and stakeholders.

• Familiarity with goal-setting frameworks such as Objectives and Key Results (OKRs).

• Proficient in working with open-source software components like Tomcat, BIRT, and commercial middleware such as MS SQL and Oracle databases operating on Windows.

• Excellent verbal and written communication skills in English.

• Willingness to travel internationally.

• PMI Certification.

• Additional IT certifications.

🏝️ Benefits

• Opportunity for professional growth and development.

• Work in a dynamic and innovative environment.

• Competitive salary and benefits package.