Director, Specialty Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and manage specialty operations for the introduction of a new ultra-orphan specialty product.

• Formulate and implement strategies encompassing specialty distribution, hub capabilities, pharmacy services, product distribution, buy-and-bill, dispensing, patient support, reimbursement, and logistics.

• Act as the main point of contact for specialty model considerations during the product launch.

• Facilitate site-of-care coordination, therapy delivery, reimbursement readiness, coding transitions, provider reimbursement preparedness, and long-term reimbursement sustainability.

• Create strategies to ensure longitudinal patient continuity across various payer types, care environments, and disease complexities.

• Establish governance frameworks and escalation pathways across specialty pharmacy, specialty distribution, HUB services, institutional providers, and internal stakeholders.

• Collaborate with Brand Marketing, Access Strategy, Patient Access, Sales, Medical Affairs, Market Access, Account Management, Legal, Compliance, Government Pricing, and Finance.

• Assist institutional providers and Centers of Excellence with operational readiness, procurement coordination, reimbursement workflows, and treatment continuity.

• Supervise daily operations of the specialty distribution network and ensure regulatory compliance.

• Implement workflows for order processing, patient enrollment, care coordination, patient services, and drug distribution.

• Identify and address operational risks that may impact launch timelines or product effectiveness.

• Develop KPIs, dashboards, and reporting metrics to measure launch success, patient outcomes, reimbursement, treatment persistence, escalations, and channel performance.

• Prepare performance reports for senior leadership and conduct quarterly business reviews with vendors.

• Lead, mentor, and nurture the operations team.

⛳️ Requirements

• A Bachelor's or Doctor of Pharmacy (PharmD) degree is required.

• 5–7 years of experience in specialty model development and operations.

• Experience in supporting ultra-rare, specialty, or medical benefit therapies with complex reimbursement and longitudinal patient management needs.

• Preferably have launched a product and managed direct reports.

• Proven ability to manage cross-functional teams, including Brand Marketing and Access Strategy, product management, and patient services.

• In-depth knowledge of specialty operating models, medical benefit reimbursement, specialty distribution, specialty pharmacy, HUB services, buy-and-bill economics, and site-of-care delivery models.

• Understanding of operational considerations in both outpatient and institutional settings.

• Preferred experience in operational governance across multiple external vendors and institutional stakeholders.

• Strong strategic thinking and problem-solving capabilities.

• Excellent interpersonal and communication skills.

• Capable of managing complex projects, prioritizing tasks, and meeting deadlines.

• Familiarity with the pharmaceutical industry, healthcare regulations, and patient-centric programs.

• A proven history of driving operational improvements and achieving results.

🏝️ Benefits

• Incentive opportunity.

• Comprehensive medical, dental, vision, and prescription drug coverage.

• Company-provided basic life insurance.

• Accidental death and dismemberment insurance.

• Short-term and long-term disability insurance.

• Tuition reimbursement.

• Student loan assistance.

• Generous 401(k) match.

• Flexible time off.

• Paid holidays.

• Paid leave programs.

• Other company-provided benefits.