Director, Solution Development – Architecture

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the architecture, governance, security, and design integrity of SHP's Salesforce ecosystem.

• Set standards for data management, automation, integrations, release management, and platform security.

• Provide guidance to cross-functional teams and convert business objectives into scalable Salesforce solutions.

• Develop stakeholder relationships, collect requirements, direct solution design, and clarify technical concepts to non-technical audiences.

• Evaluate the Salesforce ecosystem, pinpoint technical debt and inefficiencies, and create a prioritized modernization roadmap.

• Enhance platform health, automation, data quality, and maintenance demands while assessing the transition from NPSP to Nonprofit Cloud.

• Manage cross-team intake and prioritization based on business value and effort.

• Define success metrics and showcase platform return on investment and mission value to leadership.

• Lead, mentor, and develop the internal Salesforce team while overseeing the Salesforce Center of Excellence.

• Establish standards, review work, mandate documentation and cross-training, and foster adoption through training and change management.

• Oversee certified Salesforce development and managed-service partners.

• Define the scope and manage partner engagements, lead build-versus-buy decisions, analyze ticket trends, and ensure knowledge transfer.

• Collaborate with Marketing and Development to design data sharing between Salesforce and EveryAction (Bonterra).

• Architect governed pipelines into the enterprise data warehouse and maintain a coherent view of supporters and donors.

• Perform other responsibilities as necessary based on organizational needs.

⛳️ Requirements

• 8+ years of Salesforce experience, including several years leading solution architecture, platform strategy, and enterprise-scale implementations.

• Extensive expertise in Salesforce architecture, data modeling, security, automation, integrations, release management, and governance across complex environments.

• Strong skills in business analysis and stakeholder management.

• Ability to convert business requirements into technical solutions and communicate effectively with both technical and non-technical audiences.

• Experience in leading and developing high-performing Salesforce teams.

• Experience in managing external consulting and managed-service partners.

• Experience in modernizing Salesforce environments and mitigating technical debt.

• Experience supporting nonprofit CRM strategies, including NPSP and/or Nonprofit Cloud.

• Salesforce Certified Administrator certification is required.

• Salesforce Platform App Builder certification is required.

• Architect-track certifications or demonstrated progress toward obtaining them is preferred.

• Commitment to SHP’s mission and values.

• One-page work sample summary highlighting three Salesforce projects, including an inherited environment and improvement priorities.

• Applicants must reside in the U.S.

🏝️ Benefits

• Unlimited PTO.

• Flexible schedules.

• Paid holidays.

• 10 days of sick leave.

• Paid parental leave.

• Health, dental, and vision insurance.

• Employer-paid life insurance.

• Employer-paid short- and long-term disability.

• 401k match.

• Professional development stipend.

• Wellness & mental health support.

• Employer Paid Employee Assistance Program.

• Laptop provided.

• Home office reimbursement.

• Monthly Wi-Fi reimbursement up to $40.

• Monthly cell phone reimbursement up to $50.

• Remote work and location flexibility across the country.